How To Fix ICL189 - Telephone number & invalid: Activity canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 189

• Message text: Telephone number & invalid: Activity canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL189 - Telephone number & invalid: Activity canceled ?

  The SAP error message ICL189, which states "Telephone number & invalid: Activity canceled," typically occurs in the context of SAP's Customer Relationship Management (CRM) or other modules where telephone numbers are required for customer or contact records. This error indicates that the telephone number entered does not meet the validation criteria set by the system.
  Causes:
  
  Invalid Format: The telephone number may not conform to the expected format (e.g., missing digits, incorrect country code).
  Special Characters: The presence of special characters or spaces that are not allowed in the telephone number field.
  Length Restrictions: The telephone number may be too short or too long based on the defined length in the system.
  Configuration Issues: There may be specific validation rules configured in the system that are not being met by the entered telephone number.
  
  Solutions:
  
  
  Check Format: Ensure that the telephone number is entered in the correct format. This may include:
  
  Including the country code.
  Using only numeric characters (and possibly a leading '+' for international numbers).
  
  
  
  Remove Special Characters: Eliminate any special characters, spaces, or punctuation that are not allowed.
  
  
  Verify Length: Make sure the telephone number meets the length requirements set in the system. Check the maximum and minimum length for telephone numbers in the configuration.
  
  
  Consult Documentation: Review any relevant documentation or user guides for the specific SAP module you are using to understand the expected format for telephone numbers.
  
  
  System Configuration: If you have access to system configuration, check the settings for telephone number validation. This may require assistance from an SAP administrator or consultant.
  
  
  Testing: After making corrections, try to save or process the record again to see if the error persists.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that address specific error messages and provide guidance on resolution.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same problem and can offer solutions.
  Support: If the issue persists after trying the above solutions, consider reaching out to your organization's SAP support team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the ICL189 error and successfully enter a valid telephone number in the SAP system.