How To Fix ICL187 - Coverage referrals of another subclaim cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 187

• Message text: Coverage referrals of another subclaim cannot be deleted

What causes this issue?

You tried to delete a coverage referral that does not belong to the
subclaim currently being processed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To delete the coverage referral, go to processing of the subclaim to
which the coverage referral belongs.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL187 - Coverage referrals of another subclaim cannot be deleted ?

  The SAP error message ICL187, which states "Coverage referrals of another subclaim cannot be deleted," typically occurs in the context of insurance claims processing within the SAP system. This error indicates that there are existing coverage referrals associated with a subclaim that you are trying to delete, and the system is preventing this action to maintain data integrity.
  Cause:
  
  Existing Coverage Referrals: The subclaim you are attempting to delete has associated coverage referrals that are still active or linked to other claims.
  Data Integrity Rules: SAP enforces rules to ensure that deleting a subclaim does not lead to orphaned data or inconsistencies in the claims processing workflow.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Coverage Referrals: Review the coverage referrals associated with the subclaim. You can do this by navigating to the relevant claim in the SAP system and checking the details of the coverage referrals.
  
  
  Delete or Modify Referrals: If you find that there are coverage referrals that are no longer needed, you may need to delete or modify them before attempting to delete the subclaim again. Ensure that you have the necessary permissions to make these changes.
  
  
  Consult Documentation: Refer to your organization's SAP documentation or user manuals for specific instructions on handling coverage referrals and subclaims.
  
  
  Contact Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or a system administrator for assistance. They may have additional tools or access to help you resolve the issue.
  
  
  Review Business Processes: Ensure that your business processes align with the SAP system's requirements for handling claims and subclaims. This may involve training or updating procedures to prevent similar issues in the future.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error message.
  Transaction Codes: Familiarize yourself with the transaction codes related to claims processing in SAP, such as ICL01 for creating claims, ICL02 for changing claims, and ICL03 for displaying claims.
  User Roles and Permissions: Ensure that you have the appropriate user roles and permissions to perform actions related to claims and subclaims in the SAP system.
  
  By following these steps, you should be able to address the ICL187 error and proceed with your claims processing tasks.