How To Fix ICL191 - Obligation to pay compensation set to "Yes"

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 191

• Message text: Obligation to pay compensation set to "Yes"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL191 - Obligation to pay compensation set to "Yes" ?

  The SAP error message ICL191, which states "Obligation to pay compensation set to 'Yes'," typically occurs in the context of the SAP Claims Management module. This error indicates that there is a configuration or data issue related to the obligation to pay compensation for a claim.
  Cause:
  
  Configuration Issue: The system may be configured to require compensation payments for certain types of claims, but the necessary settings or conditions are not met.
  Data Entry Error: There may be incorrect or incomplete data in the claim that leads the system to believe that compensation should be paid.
  Business Rules: The business rules defined in the system may dictate that compensation is mandatory under certain circumstances, and the claim does not comply with these rules.
  
  Solution:
  
  Review Claim Data: Check the claim details to ensure that all required fields are filled out correctly. Look for any inconsistencies or missing information that could trigger this error.
  Check Configuration Settings: Review the configuration settings in the Claims Management module to ensure that the rules regarding compensation obligations are set up correctly. This may involve checking the customizing settings in SPRO.
  Consult Business Rules: Verify the business rules that apply to the claim type in question. Ensure that the claim meets the criteria for compensation obligations.
  Adjust Claim Status: If the claim is in a status that does not allow for compensation, consider changing the status or processing the claim further to resolve the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to Claims Management and compensation processing.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the ICL191 error and implement a solution to resolve it.