How To Fix ICL166 - Pending cross-subclaim tasks exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 166

• Message text: Pending cross-subclaim tasks exist

What causes this issue?

You tried to close the claim or subclaim. This is not allowed because
some cross-subclaim tasks are still pending.

System Response

The system does not let you close the claim or subclaim.

How to fix this error?

Process and complete the pending tasks
Close the claim or subclaim

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL166 - Pending cross-subclaim tasks exist ?

  The SAP error message ICL166, which states "Pending cross-subclaim tasks exist," typically occurs in the context of the SAP Claims Management module. This error indicates that there are outstanding tasks related to cross-subclaims that need to be addressed before proceeding with the current operation.
  Cause:
  The error is usually triggered when:
  
  There are pending tasks or activities associated with subclaims that have not been completed.
  The system is trying to process a claim or subclaim that is dependent on the resolution of these pending tasks.
  There may be inconsistencies or incomplete data in the claim processing workflow.
  
  Solution:
  To resolve the ICL166 error, you can follow these steps:
  
  
  Check Pending Tasks:
  
  Navigate to the claims management area in SAP and check for any pending tasks related to the subclaims.
  You can use transaction codes like ICL01 (Create Claim) or ICL02 (Change Claim) to view the details of the claims and subclaims.
  
  
  
  Complete Pending Tasks:
  
  Identify the specific tasks that are pending and complete them. This may involve updating information, approving tasks, or resolving any issues that are preventing the tasks from being completed.
  
  
  
  Review Workflow:
  
  If the tasks are part of a workflow, ensure that the workflow is correctly configured and that all necessary approvals and actions have been taken.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling cross-subclaim tasks and the claims management process.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICL01, ICL02, ICL03 (Display Claim), and others that may help you navigate the claims process.
  SAP Notes: Check for any SAP Notes related to ICL166 or claims management that may provide additional insights or patches to resolve known issues.
  User Roles: Ensure that you have the appropriate permissions and roles assigned to perform the necessary actions in the claims management module.
  
  By following these steps, you should be able to address the ICL166 error and proceed with your claims processing in SAP.