How To Fix ICL165 - There are pending tasks for subclaim &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 165

• Message text: There are pending tasks for subclaim &1

What causes this issue?

You tried to close the subclaim. This is not allowed, as some tasks are
still pending.

System Response

The system does not let you close subclaim &v1&.

How to fix this error?

Process and complete the pending tasks
Close subclaim &v1&

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL165 - There are pending tasks for subclaim &1 ?

  The SAP error message ICL165, which states "There are pending tasks for subclaim &1," typically occurs in the context of the SAP Claims Management module. This error indicates that there are outstanding tasks or processes that need to be completed for a specific subclaim before further actions can be taken.
  Cause:
  The error is usually caused by one or more of the following reasons:
  
  Pending Approval: The subclaim may be awaiting approval from a user or a specific role within the organization.
  Incomplete Processing: There may be tasks that have not been completed, such as document uploads, data entries, or other required actions.
  Workflow Issues: The workflow associated with the subclaim may have not been executed completely, leading to pending tasks.
  System Lock: The subclaim might be locked due to another user or process that is currently working on it.
  
  Solution:
  To resolve the ICL165 error, you can take the following steps:
  
  
  Check Pending Tasks: 
  
  Navigate to the subclaim in question and review any pending tasks or approvals. This can often be done through the Claims Management interface.
  
  
  
  Complete Required Actions: 
  
  Ensure that all necessary actions related to the subclaim are completed. This may include entering additional data, uploading documents, or completing any required approvals.
  
  
  
  Review Workflow: 
  
  Check the workflow status for the subclaim. If there are any steps that have not been executed, you may need to manually trigger them or contact the workflow administrator.
  
  
  
  Consult with Colleagues: 
  
  If you are unsure about the pending tasks, consult with colleagues or team members who may have more information about the subclaim or the workflow process.
  
  
  
  System Lock Resolution: 
  
  If the subclaim is locked, you may need to wait for the other user to complete their tasks or contact your system administrator to unlock it.
  
  
  
  SAP Notes and Documentation: 
  
  Check SAP Notes or documentation for any specific guidance related to this error message. There may be updates or patches that address known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for Claims Management, such as ICL1 for creating claims, ICL2 for displaying claims, and ICL3 for processing claims.
  User Roles: Ensure that you have the appropriate permissions to perform actions on the subclaim.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system-related issue.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL165 error message in SAP.