How To Fix ICL164 - No new activity added (action cancelled by user)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 164

• Message text: No new activity added (action cancelled by user)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL164 - No new activity added (action cancelled by user) ?

  The SAP error message ICL164: No new activity added (action cancelled by user) typically occurs in the context of the SAP Insurance Contract Management (ICM) module. This error indicates that a user attempted to add a new activity to a contract or a related object, but the action was canceled, either intentionally by the user or due to some other issue.
  Causes:
  
  User Cancellation: The most straightforward cause is that the user explicitly canceled the action when prompted.
  System Configuration: There may be configuration settings in the ICM module that prevent the addition of new activities under certain conditions.
  Authorization Issues: The user may not have the necessary permissions to add activities, leading to the action being canceled.
  Data Integrity Issues: If there are issues with the data being processed (e.g., missing mandatory fields), the system may not allow the addition of new activities.
  User Interface Issues: Sometimes, the user interface may not respond as expected, leading to unintentional cancellations.
  
  Solutions:
  
  Check User Actions: Ensure that the user did not cancel the action intentionally. If it was unintentional, try to repeat the action.
  Review Configuration: Check the configuration settings in the ICM module to ensure that there are no restrictions on adding new activities.
  Verify Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be checked in the user roles and profiles.
  Data Validation: Review the data being entered to ensure that all required fields are filled out correctly and that there are no data integrity issues.
  User Interface: If the issue seems to be related to the user interface, try refreshing the page or logging out and back into the system.
  Consult Documentation: Refer to SAP documentation or help resources for any specific notes related to this error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in the ICM module that may help in troubleshooting or managing activities.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.