How To Fix ICL167 - Pending tasks for the claim exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 167

• Message text: Pending tasks for the claim exist

What causes this issue?

You tried to close the <DS:GLOS.40552E756CE2C94F9C25358499225F19>
claim</>. This is not allowed, become some tasks
are still pending.

System Response

The system does not let you close the claim.

How to fix this error?

Process and complete the pending tasks
Close the claim

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL167 - Pending tasks for the claim exist ?

  The SAP error message ICL167, which states "Pending tasks for the claim exist," typically occurs in the context of the SAP Claims Management module. This error indicates that there are still tasks or activities associated with a particular claim that need to be completed before the claim can be processed further or finalized.
  Cause:
  The error is usually caused by one or more of the following reasons:
  
  Incomplete Tasks: There are pending tasks related to the claim that have not been completed. These could include approvals, reviews, or other necessary actions that must be taken before the claim can be closed or processed.
  Workflow Issues: The claim may be part of a workflow that has not been fully executed, meaning that certain steps in the workflow are still pending.
  Data Entry Errors: There may be missing or incorrect data in the claim that is preventing the completion of associated tasks.
  
  Solution:
  To resolve the ICL167 error, you can take the following steps:
  
  
  Check Pending Tasks:
  
  Navigate to the claim in question and review the associated tasks. Look for any tasks that are marked as pending or incomplete.
  Complete any outstanding tasks that are required for the claim.
  
  
  
  Review Workflow Status:
  
  If the claim is part of a workflow, check the status of the workflow. Ensure that all necessary steps have been completed.
  If the workflow is stuck, you may need to manually trigger the next step or consult with your SAP administrator for assistance.
  
  
  
  Data Validation:
  
  Review the claim for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Correct any discrepancies and save the claim.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or user manuals for specific guidance on handling claims and workflows in your version of SAP.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims management, such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim).
  User Roles: Ensure that you have the appropriate permissions to complete the tasks associated with the claim.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL167 error message in SAP.