How To Fix ICL137 - Select a coverage referral

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL - FS-CM: Claims Management

• Message number: 137

• Message text: Select a coverage referral

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL137 - Select a coverage referral ?

  The SAP error message ICL137, which states "Select a coverage referral," typically occurs in the context of the SAP Claims Management module, particularly when dealing with insurance claims. This error indicates that the system requires the user to select a specific coverage referral before proceeding with a claim-related action.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Coverage Referral: The claim you are trying to process does not have an associated coverage referral, which is necessary for the system to determine the applicable insurance coverage.
  Incorrect Configuration: The configuration settings for coverage referrals may not be set up correctly in the system.
  User Input Error: The user may have overlooked selecting the required coverage referral when entering claim details.
  
  Solution:
  To resolve the ICL137 error, you can take the following steps:
  
  
  Select a Coverage Referral:
  
  Navigate to the section of the claim where coverage referrals are listed.
  Ensure that you select a valid coverage referral that is applicable to the claim you are processing.
  
  
  
  Check Claim Details:
  
  Review the claim details to ensure that all necessary information is filled out correctly.
  Make sure that the claim is linked to the correct policy or insurance contract that has coverage referrals.
  
  
  
  Configuration Review:
  
  If you have access to system configuration, check the settings related to coverage referrals in the Claims Management module.
  Ensure that the coverage referral types are correctly defined and linked to the relevant insurance products.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or user manuals for specific guidance on handling coverage referrals in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to properly select coverage referrals when processing claims to minimize the occurrence of this error.
  System Updates: Keep your SAP system updated, as newer versions may contain fixes or improvements related to claims processing and error handling.
  
  By following these steps, you should be able to resolve the ICL137 error and continue processing your claims effectively.