How To Fix IBRO619 - Partially cleared items on customer ctr.: Doc. no.: &1 Amount: &2 Due: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: IBRO - Broker Collections Message Class

• Message number: 619

• Message text: Partially cleared items on customer ctr.: Doc. no.: &1 Amount: &2 Due: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message IBRO619 - Partially cleared items on customer ctr.: Doc. no.: &1 Amount: &2 Due: &3 ?

  The SAP error message IBRO619 indicates that there are partially cleared items on a customer account. This typically occurs when there are open items that have not been fully cleared or settled, which can prevent certain transactions from being processed.
  Cause:
  
  Partially Cleared Items: The error arises when there are open items on a customer account that have been partially cleared. This means that some payments have been applied, but not all of the outstanding amounts have been settled.
  Incorrect Payment Application: Payments may have been incorrectly applied to invoices, leading to discrepancies in the amounts due.
  Open Items: There may be open invoices or credit memos that are still outstanding, which can cause issues when trying to process new transactions.
  
  Solution:
  
  Review Open Items: Check the customer account for any open items. You can do this using transaction codes like FBL5N (Customer Line Item Display) to see the details of the transactions.
  Clear Partially Cleared Items: If you find partially cleared items, you may need to clear them fully. This can be done by:
  
  Applying additional payments to fully settle the outstanding amounts.
  Adjusting the payment application to ensure that it matches the invoices correctly.
  
  
  Reconcile Accounts: Ensure that all transactions are reconciled and that there are no discrepancies in the customer account.
  Consult with Finance Team: If you are unsure about how to proceed, consult with your finance or accounting team to ensure that the correct procedures are followed.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  FB03: Display Document
  F-32: Clear Customer
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Documentation: Review SAP documentation or help files for more detailed information on handling customer accounts and clearing items.
  
  By following these steps, you should be able to resolve the IBRO619 error and ensure that the customer account is properly managed.