How To Fix I4137 - User & is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: I4 - WCM: Work Clearance Management

• Message number: 137

• Message text: User & is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message I4137 - User & is locked ?

  The SAP error message I4137 indicates that a user is locked. This typically occurs when a user has exceeded the maximum number of allowed login attempts or has been manually locked by an administrator for security reasons. Here’s a breakdown of the cause, solution, and related information for this error:
  Cause:
  
  Exceeded Login Attempts: The user may have entered incorrect credentials multiple times, leading to an automatic lockout.
  Manual Locking: An administrator may have locked the user account for security reasons, such as suspicious activity or policy enforcement.
  Password Expiration: If the user’s password has expired and they have not updated it, the account may be locked.
  System Configuration: Certain system settings may enforce stricter security policies, leading to more frequent lockouts.
  
  Solution:
  
  
  Unlock the User Account:
  
  An SAP administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Enter the username and click on the "Lock/Unlock" button to unlock the account.
  
  
  
  Check User Status:
  
  In transaction SU01, check the user status to see if the account is locked and review any other relevant information.
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset the password in the same transaction (SU01).
  
  
  
  Review Security Policies:
  
  Review the security settings in the system to ensure that the lockout policies are appropriate for your organization’s needs. This can be done in transaction RZ10 or RZ11 for profile parameters.
  
  
  
  User Education:
  
  Educate users about the importance of entering correct credentials and the process for resetting passwords to avoid future lockouts.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (to unlock multiple users)
  SUIM: User Information System (to check user status and logs)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to user locking and security settings that may apply to your version of SAP.
  
  
  System Logs: Review system logs (transaction SM21) for any related entries that might provide additional context on why the user was locked.
  
  
  User Management Best Practices: Implement best practices for user management, including regular audits of user accounts, monitoring for suspicious activity, and ensuring users are aware of security policies.
  
  
  By following these steps, you should be able to resolve the I4137 error and prevent future occurrences.