How To Fix HRTIM00EXTERN002 - User &1 is locking personnel number &2

SAP Error Message - Details

• Message type: E = Error

• Message class: HRTIM00EXTERN - HR Messages: External Interface to Time Management

• Message number: 002

• Message text: User &1 is locking personnel number &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRTIM00EXTERN002 - User &1 is locking personnel number &2 ?

  The SAP error message HRTIM00EXTERN002 indicates that a user is trying to access or modify a personnel number that is currently locked by another user. This typically occurs in the context of HR or time management modules where personnel data is being processed.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the same personnel number, which locks the record to prevent data inconsistencies.
  System Lock: The system may have a lock on the personnel number due to a background job or a transaction that is still in progress.
  User Session: The user may have an open session that is still holding a lock on the personnel number.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking User: Use transaction SM12 (Lock Entries) to identify which user is holding the lock on the personnel number. You can filter by the personnel number to find the specific lock.
  Contact the Locking User: If you identify the user who is locking the personnel number, you can reach out to them to see if they can release the lock.
  Release the Lock: If necessary and if you have the appropriate authorizations, you can manually delete the lock entry in transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check Background Jobs: If a background job is causing the lock, you may need to wait for it to complete or check with your system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU53: To analyze authorization issues if you suspect that the lock is related to permissions.
  
  
  User Training: Ensure that users are trained on how to properly close sessions and avoid leaving personnel records open for extended periods.
  System Configuration: Review system settings related to locking mechanisms in HR modules to ensure they are configured correctly.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further investigation.