How To Fix HRPSGB_HER060 - UNSPECIFIED Customer WARNING occurred during User Exit (CHK)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_HER - HR PS GB Higher Education Messages (USS, HESA etc)

• Message number: 060

• Message text: UNSPECIFIED Customer WARNING occurred during User Exit (CHK)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_HER060 - UNSPECIFIED Customer WARNING occurred during User Exit (CHK) ?

  The SAP error message HRPSGB_HER060, which indicates an "UNSPECIFIED Customer WARNING occurred during User Exit (CHK)," typically arises in the context of SAP HR (Human Resources) processes, particularly during payroll or personnel administration activities. This warning suggests that there is an issue related to a user exit that has been implemented in the system, which is not behaving as expected.
  Cause:
  
  
  User Exit Logic: The warning is often triggered by custom logic implemented in a user exit. This could be due to:
  
  Missing or incorrect data being processed.
  Logic that does not handle certain conditions properly.
  Conflicts with standard SAP processes or other customizations.
  
  
  
  Data Issues: There may be issues with the data being processed, such as:
  
  Incomplete or incorrect employee master data.
  Missing infotypes or fields that are required by the user exit.
  
  
  
  Configuration Issues: Incorrect configuration settings in the HR module can also lead to this warning.
  
  
  Solution:
  
  
  Review User Exit Code: 
  
  Check the code of the user exit that is being called. Look for any conditions that might lead to the warning being triggered.
  Ensure that all necessary data is being passed to the user exit and that the logic is correctly implemented.
  
  
  
  Debugging: 
  
  Use the SAP debugger to step through the user exit code to identify the exact point where the warning is generated.
  Check the values of variables and data being processed at that point.
  
  
  
  Data Validation: 
  
  Validate the employee data being processed to ensure that all required fields are filled and correct.
  Check for any missing infotypes or inconsistencies in the employee records.
  
  
  
  Consult Documentation: 
  
  Review any documentation related to the user exit to understand its intended functionality and any prerequisites.
  
  
  
  SAP Notes: 
  
  Search for relevant SAP Notes that might address this specific warning or provide guidance on similar issues.
  
  
  
  Testing: 
  
  After making changes, conduct thorough testing to ensure that the warning no longer occurs and that the payroll or HR process functions as expected.
  
  
  
  Related Information:
  
  User Exits: User exits are predefined points in the SAP standard code where you can add your own custom code. They are often used to enhance or modify standard functionality without changing the original SAP code.
  SAP HR Module: The Human Resources module in SAP is used for managing employee data, payroll, and other HR-related processes.
  Debugging Tools: Familiarize yourself with SAP debugging tools and techniques to effectively troubleshoot issues in user exits and other custom code.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP HR expert or reach out to SAP support for further assistance.