How To Fix HRPSGB_HER021 - Read of RGDIR failed (PERNR &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPSGB_HER - HR PS GB Higher Education Messages (USS, HESA etc)

• Message number: 021

• Message text: Read of RGDIR failed (PERNR &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPSGB_HER021 - Read of RGDIR failed (PERNR &1) ?

  The SAP error message HRPSGB_HER021: Read of RGDIR failed (PERNR &1) typically occurs in the context of Human Resources (HR) modules, particularly when there is an issue with reading the personnel data for a specific employee (PERNR - Personnel Number).
  Cause:
  
  Data Inconsistency: The personnel number specified may not exist in the RGDIR table, which stores the directory of personnel records.
  Authorization Issues: The user may not have the necessary authorizations to access the personnel data for the specified PERNR.
  Database Issues: There could be a problem with the database connection or the database itself, leading to failure in reading the required data.
  Missing or Incomplete Data: The employee record may be incomplete or missing essential information, causing the read operation to fail.
  
  Solution:
  
  Check Personnel Number: Verify that the personnel number (PERNR) provided in the error message is correct and exists in the system.
  Authorization Check: Ensure that the user has the appropriate authorizations to access the HR data for the specified personnel number. This can be checked in transaction SU53 or by consulting with your security team.
  Data Consistency Check: Use transaction PA30 (Maintain HR Master Data) to check if the employee record is complete and consistent. Look for any missing infotypes or data.
  Database Connection: Check the database connection and ensure that the database is functioning correctly. You may need to consult with your database administrator if there are issues.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Recreate the Record: If the record is corrupted or incomplete, you may need to recreate the personnel record or restore it from a backup if available.
  
  Related Information:
  
  Transaction Codes: 
  
  PA30: Maintain HR Master Data
  SU53: Display Authorization Check
  SLG1: Application Log
  
  
  Tables: 
  
  RGDIR: Directory of Personnel Records
  PA0001: Infotype 0001 (Organizational Assignment)
  PA0002: Infotype 0002 (Personal Data)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  If the issue persists after following these steps, it may be necessary to contact SAP support for further assistance.