How To Fix HRPAYUS_EIWO011 - Order ID: &1 - Name mismatch for Employee &2; SSN &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYUS_EIWO - e-IWO enhancement

• Message number: 011

• Message text: Order ID: &1 - Name mismatch for Employee &2; SSN &3.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYUS_EIWO011 - Order ID: &1 - Name mismatch for Employee &2; SSN &3. ?

  The SAP error message HRPAYUS_EIWO011 indicates a name mismatch for an employee in the context of the Employee Information Workbench (EIW) or similar payroll processing functions. This error typically arises when the name associated with an employee's record does not match the name on file with the Social Security Administration (SSA) based on the provided Social Security Number (SSN).
  Cause:
  
  
  Name Discrepancy: The name entered in the SAP system for the employee does not match the name associated with the SSN provided. This could be due to:
  
  Typographical errors in the employee's name.
  Changes in the employee's name (e.g., marriage, divorce) that have not been updated in the SAP system.
  Differences in name formatting (e.g., use of middle names, initials, etc.).
  
  
  
  Incorrect SSN: The SSN entered may be incorrect, leading to a mismatch when the system checks against SSA records.
  
  
  Data Entry Errors: Errors during data entry or updates to employee records can lead to mismatches.
  
  
  Solution:
  
  
  Verify Employee Information:
  
  Check the employee's name and SSN in the SAP system.
  Compare it with the official documents (e.g., Social Security card, government-issued ID) to ensure accuracy.
  
  
  
  Update Records:
  
  If there is a discrepancy, update the employee's name in the SAP system to match the SSA records.
  Ensure that any changes are documented and that the employee is informed of the updates.
  
  
  
  Reprocess Payroll:
  
  After correcting the name or SSN, reprocess the payroll or the specific transaction that generated the error.
  
  
  
  Consult with HR:
  
  If there are ongoing issues or if the employee has recently changed their name, consult with the HR department to ensure that all records are consistent and up to date.
  
  
  
  Check for System Errors:
  
  If the information appears correct but the error persists, check for any system-related issues or bugs that may be causing the error.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help guides related to employee data management and payroll processing for further insights.
  SSN Verification: The SSA provides a service for employers to verify employee names and SSNs, which can help prevent such errors in the future.
  Training: Ensure that staff responsible for data entry are trained on the importance of accurate data entry and the implications of mismatches.
  
  By addressing the underlying cause of the name mismatch and ensuring that employee records are accurate and up to date, you can resolve the HRPAYUS_EIWO011 error effectively.