How To Fix HRPAYSE_MTS_CE021 - &&1: Personnel data not read correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYSE_MTS_CE - HRPAYSE_MTS_CE

• Message number: 021

• Message text: &&1: Personnel data not read correctly

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYSE_MTS_CE021 - &&1: Personnel data not read correctly ?

  The SAP error message HRPAYSE_MTS_CE021 &&1: Personnel data not read correctly typically occurs in the context of the SAP Human Capital Management (HCM) module, particularly during payroll processing or when accessing personnel data. This error indicates that the system was unable to read the personnel data for a specific employee or group of employees correctly.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's master data or infotypes (e.g., personal data, organizational assignment, payroll data).
  Authorization Issues: The user may not have the necessary authorizations to access the personnel data.
  Technical Issues: There could be issues with the database or the application server that prevent the data from being read correctly.
  Configuration Errors: Incorrect configuration in the payroll or personnel administration settings may lead to this error.
  Missing or Incomplete Infotypes: Required infotypes for payroll processing may be missing or incomplete.
  
  Solutions:
  
  Check Personnel Data: Verify the employee's master data in the relevant infotypes (e.g., IT0001, IT0002, IT0003, etc.) to ensure that all required fields are filled out correctly.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the personnel data. This can be checked in transaction code SU53 or by consulting with the security team.
  Check for Technical Issues: Look for any system logs or error messages in transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to identify any underlying technical issues.
  Configuration Review: Review the payroll configuration settings to ensure that they are set up correctly. This may involve checking the payroll schema, rules, and other related configurations.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  Testing: If changes are made, conduct tests to ensure that the error does not recur. This may involve running a payroll simulation or processing a test payroll run.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and PC00_MXX_CALC (Payroll processing).
  SAP Help Portal: Utilize the SAP Help Portal for documentation related to HCM and payroll processing.
  Community Forums: Engage with SAP community forums or user groups for additional insights and shared experiences regarding similar issues.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.