How To Fix HRPAYNLLA_EN438 - BSN &1 from IT &2 does not match BSN &3 in the CAK file

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYNLLA_EN - Error Messages for Wage Return NL

• Message number: 438

• Message text: BSN &1 from IT &2 does not match BSN &3 in the CAK file

What causes this issue?

The BSN &v1& in infotype &v2& does not correspond to the BSN &v3& in the
the CAK exchange file.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check and<(>,<)> if possible, correct the BSN in infotype &v2&. If it is
correct, enter a suitable error code in the CAK exchange file, or
contact the CAK for advice.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYNLLA_EN438 - BSN &1 from IT &2 does not match BSN &3 in the CAK file ?

  The SAP error message HRPAYNLLA_EN438 indicates a mismatch between the BSN (Burgerservicenummer, or Citizen Service Number) in the IT (Infotype) record and the BSN in the CAK (Centraal Administratie Kantoor) file. This error typically occurs in the context of payroll processing in the Netherlands, where accurate identification of employees is crucial for tax and social security purposes.
  Cause:
  
  
  Data Mismatch: The BSN in the employee's Infotype record (IT) does not match the BSN in the CAK file. This could be due to:
  
  Incorrect data entry in the employee's master data.
  Changes in the employee's BSN that have not been updated in the SAP system.
  Issues with the CAK file itself, such as incorrect data being sent or received.
  
  
  
  Integration Issues: If there are integration points between SAP and external systems (like payroll service providers), discrepancies can arise if data is not synchronized properly.
  
  
  Solution:
  
  
  Verify Employee Data: Check the employee's master data in SAP (Infotype 0002 - Personal Data) to ensure that the BSN is correct and matches the official records.
  
  
  Check CAK File: Review the CAK file to ensure that the BSN listed there is accurate. If there are discrepancies, you may need to correct the CAK file or the data in SAP.
  
  
  Update Records: If the BSN in the employee's record is incorrect, update it to reflect the correct number. Ensure that any changes are documented and communicated to relevant stakeholders.
  
  
  Reprocess Payroll: After correcting the data, reprocess the payroll to ensure that the changes take effect and that the error is resolved.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's payroll processing guidelines for specific steps related to handling BSN discrepancies.
  
  
  Engage IT Support: If the issue persists or if you suspect a systemic problem, engage your IT support team or SAP consultants to investigate further.
  
  
  Related Information:
  
  Infotype 0002: This is where personal data, including the BSN, is stored in SAP.
  CAK File: This file is used for reporting to the Dutch tax authorities and must contain accurate employee information.
  Payroll Processing: Ensure that all payroll-related processes are compliant with local regulations, especially regarding employee identification numbers.
  
  By addressing the mismatch and ensuring that all records are accurate, you can resolve the HRPAYNLLA_EN438 error and ensure smooth payroll processing.