How To Fix HRPAYDESV165 - Error when Sending E-Mail

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYDESV - Error Messages Germany Payroll, Social Insurance

• Message number: 165

• Message text: Error when Sending E-Mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYDESV165 - Error when Sending E-Mail ?

  The SAP error message HRPAYDESV165 typically occurs when there is an issue with sending emails from the SAP system, particularly in the context of HR (Human Resources) payroll processes. This error can arise due to various reasons, including configuration issues, missing data, or problems with the email server settings.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Missing or Incorrect Email Address: The recipient's email address may be missing or incorrectly formatted in the system.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or misconfigured, preventing emails from being sent.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SAPconnect. Ensure that the SMTP node is correctly configured.
  Check the settings for the email server, including the hostname, port, and authentication details.
  
  
  
  Verify Recipient Email Address:
  
  Ensure that the email address of the recipient is correctly entered in the relevant HR infotype or document.
  Check for any typos or formatting issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's roles and profiles.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the email server.
  Consult with your network administrator if there are any firewall or routing issues.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational. This may involve checking logs on the email server or consulting with the IT team responsible for email services.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP Notes can provide patches or additional configuration steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: SAPconnect settings.
  SOST: To check the status of sent emails.
  SU53: To analyze authorization issues.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring SAPconnect and troubleshooting email issues.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.