How To Fix HRPAYCH_ELM40072 - Product is not certified for requested ELM version (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAYCH_ELM40 - Messages for Withholding Tax

• Message number: 072

• Message text: Product is not certified for requested ELM version (&1)

What causes this issue?

The system cannot determine all the application information for the wage
notification (XML-Tag <(><<)>UserAgent>) and in particular the
certificate number (XML-Tag <(><<)>Certificate>).
The certificate number is dependent on the requested ELM version and the
product or wage program used to create the wage notification. The
corresponding certificate is issued following successful ELM
certification by swissdec for the respective combination of product and
ELM version.
This error message usually occurs because the product used is not
certified for the requested ELM version and a corresponding certificate
number does not therefore exist.
The internal version number of the requested ELM version is &v1& .

System Response

The system cannot create a complete and correct ELM wage notification or
ELM status query or ELM result query without a certificate number, and
terminates creation of the corresponding XML file.
If this occurs during the sending process, then the wage notification
and status or result query will not be sent either.
An XML file that may be displayed in the log is incomplete and
incorrect, and not suitable for productive use.

How to fix this error?

If you use ERP:
Check whether the ELM version selected by the data extractor on the
selection screen is correct. ELM versions 2.2 (internal version number
0001) and 4.0 (internal version number 0002) are currently certified. If
you still receive this message even though you use ERP with a certified
ELM version, please contact SAP Support.
If you use ECPay or Employee Central:
Employee Central or ECPay is currently not certified for any ELM
version. Productive use of ELM or even a test report is therefore c
urrently not possible.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAYCH_ELM40072 - Product is not certified for requested ELM version (&1) ?

  The SAP error message HRPAYCH_ELM40072 indicates that the product you are trying to use is not certified for the requested ELM (Enterprise Learning Management) version. This error typically arises in the context of SAP HR (Human Resources) and payroll processing, particularly when there is a mismatch between the version of the software you are using and the version that is certified for the specific product or module.
  Cause:
  
  Version Mismatch: The most common cause of this error is that the version of the SAP product you are using is not compatible with the version of the ELM you are trying to access or use.
  Outdated Software: If your SAP system is not updated to the latest version or if the ELM version has been upgraded without corresponding updates to the product, this error can occur.
  Configuration Issues: Incorrect configuration settings in the SAP system can also lead to this error.
  
  Solution:
  
  Check Compatibility: Verify the compatibility of the SAP product with the ELM version you are using. You can refer to the SAP Product Availability Matrix (PAM) to check the certified versions.
  Update Software: If there is a version mismatch, consider updating your SAP product to a version that is certified for the ELM version you are using. This may involve applying support packages or patches.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP Notes often provide guidance on how to resolve issues related to version compatibility.
  Configuration Review: Review the configuration settings in your SAP system to ensure they are set up correctly for the ELM version you are using.
  Contact SAP Support: If you are unable to resolve the issue through the above steps, consider reaching out to SAP Support for assistance. They can provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Help Portal: The SAP Help Portal contains documentation and resources related to SAP HR and ELM, which can provide additional context and troubleshooting steps.
  SAP Community: Engaging with the SAP Community can be helpful, as other users may have encountered similar issues and can share their solutions.
  Release Notes: Review the release notes for both the SAP product and the ELM version to understand any changes that may affect compatibility.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.