How To Fix HRPAY99PM167 - Error when scheduling counterevent &3/&4 (process &1, step &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPAY99PM - Messages for HR Process Manager

• Message number: 167

• Message text: Error when scheduling counterevent &3/&4 (process &1, step &2)

What causes this issue?

An internal error occurred in the <LS>Job Close</> function module.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SUPPORT OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRPAY99PM167 - Error when scheduling counterevent &3/&4 (process &1, step &2) ?

  The SAP error message HRPAY99PM167 typically occurs in the context of payroll processing, particularly when scheduling counter events in the payroll process. This error can arise due to various reasons, and understanding the cause and finding a solution requires a systematic approach.
  Cause:
  
  Incorrect Configuration: The error may be due to incorrect configuration in the payroll schema or the way counter events are defined.
  Missing Data: Required data for the counter event may be missing or incorrectly maintained in the master data.
  Process Interruption: There may be an interruption in the payroll process, such as a missing step or an incomplete previous process.
  Authorization Issues: The user may not have the necessary authorizations to schedule the counter event.
  Technical Issues: There could be underlying technical issues, such as database locks or system performance problems.
  
  Solution:
  
  Check Configuration: Review the payroll schema and ensure that the counter events are correctly configured. Verify that the relevant infotypes and payroll functions are set up properly.
  Validate Master Data: Ensure that all necessary master data (e.g., employee records, payroll areas) is complete and accurate. Check for any missing or incorrect entries.
  Review Process Steps: Look at the payroll process steps leading up to the error. Ensure that all previous steps have been completed successfully and that there are no interruptions.
  Authorization Check: Verify that the user has the necessary authorizations to perform the action. If not, consult with your SAP security team to grant the required permissions.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team to check for any technical issues, such as database locks or performance bottlenecks.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and others that may help in troubleshooting.
  Documentation: Review SAP documentation related to payroll processing and counter events for additional insights and best practices.
  
  If the problem continues after following these steps, it may be beneficial to engage with SAP support for more in-depth troubleshooting.