How To Fix HRPADNO_UTIL036 - RGDIR doesn't exists in cache.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRPADNO_UTIL - Messages for Norwegian HR - util

• Message number: 036

• Message text: RGDIR doesn't exists in cache.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRPADNO_UTIL036 - RGDIR doesn't exists in cache. ?

  The SAP error message HRPADNO_UTIL036 indicates that the system is unable to find the specified directory (RGDIR) in the cache. This error typically occurs in the context of HR (Human Resources) processes, particularly when dealing with payroll or personnel administration.
  Cause:
  
  Cache Issues: The error often arises when the required data is not available in the cache, which can happen if the cache has not been updated or if the data has been deleted or invalidated.
  Configuration Problems: There may be issues with the configuration of the HR system or the specific payroll area.
  Data Consistency: Inconsistencies in the data or missing entries in the database can also lead to this error.
  System Updates: If there have been recent updates or changes to the system, it may affect the cache and lead to this error.
  
  Solution:
  
  
  Refresh the Cache: 
  
  You can try to refresh the cache by using transaction code SE38 or SA38 to run the report HR_PADNO_CACHE or HR_PADNO_UTIL to rebuild the cache.
  Alternatively, you can use transaction SM12 to check for any locks that might be affecting the cache.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the HR module to ensure that everything is set up correctly.
  Verify that the necessary infotypes and data are correctly maintained.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the HR data to ensure that there are no missing or inconsistent entries.
  Use transaction PA30 to check the relevant infotypes for the employee in question.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  
  
  
  Reboot the Application Server: 
  
  In some cases, restarting the application server can help clear any temporary issues with the cache.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), SM12 (Display and Delete Locks), SE38 (ABAP Editor), and SLG1 (Application Log).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to HR payroll processing and caching mechanisms for more insights.
  
  By following these steps, you should be able to resolve the HRPADNO_UTIL036 error and ensure that the RGDIR is correctly cached in the system.