How To Fix HRIE_GEN021 - Internal Error; Contact SAP. (Class &1 Method &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRIE_GEN - Generic Messages for all utility classes

• Message number: 021

• Message text: Internal Error; Contact SAP. (Class &1 Method &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRIE_GEN021 - Internal Error; Contact SAP. (Class &1 Method &2) ?

  The SAP error message HRIE_GEN021, which states "Internal Error; Contact SAP. (Class &1 Method &2)," typically indicates that there is an unexpected issue occurring within the SAP system, particularly in the Human Resources (HR) module. This error is often related to internal processing problems, which can arise from various factors.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration settings in the HR module can lead to internal errors.
  Data Inconsistencies: Inconsistent or corrupted data in the HR tables may trigger this error.
  Custom Code: If there are custom enhancements or modifications in the HR module, they might not be functioning correctly.
  System Bugs: There may be bugs in the SAP software that are causing the internal error.
  Performance Issues: System performance problems, such as memory shortages or database locks, can also lead to this error.
  
  Solutions:
  
  Check SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error. SAP frequently releases patches and updates that can resolve known issues.
  Review Configuration: Verify the configuration settings in the HR module to ensure they are set up correctly.
  Data Validation: Check for any inconsistencies or corruption in the HR data. Running data consistency checks can help identify issues.
  Debugging: If you have access to the development environment, you can debug the program to identify the exact point of failure. This may require the assistance of a developer.
  Contact SAP Support: If the issue persists and you cannot find a resolution, it is advisable to contact SAP Support with the error details, including the class and method mentioned in the error message. They can provide more specific guidance based on the internal error logs.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the specific class and method mentioned in the error.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that occurred around the same time as the HRIE_GEN021 error.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to perform the actions they are attempting.
  
  Conclusion:
  The HRIE_GEN021 error is an internal error that requires careful investigation to determine its root cause. By following the steps outlined above, you can troubleshoot the issue effectively. If necessary, engaging with SAP Support will provide you with the most accurate and tailored assistance.