How To Fix HRHAP00_DOCUMENT325 - Error occurred during follow-up processing

SAP Error Message - Details

• Message type: E = Error

• Message class: HRHAP00_DOCUMENT - HR-HAP: Appraisal Document

• Message number: 325

• Message text: Error occurred during follow-up processing

What causes this issue?

One possible cause may be that one involved person has been blocked by
someone else. The processes marked for follow up could not (all) be
completed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Example: While completing a talent assessment (documents) in Talent
Management, the potential values for the talent are updated in a
follow-up. If the talent is blocked anywhere else at this time, the
potential values cannot be updated during the follow up.

System Response

How to fix this error?

Execute the function at a later time or start the follow up manually as
an administrator via the administrator function "Start Follow-Up"
(transaction PHAP_ADMIN).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRHAP00_DOCUMENT325 - Error occurred during follow-up processing ?

  The SAP error message HRHAP00_DOCUMENT325, which indicates that an error occurred during follow-up processing, is typically associated with the Human Capital Management (HCM) module, particularly in the context of the HCM processes and forms (HAP) functionality. This error can arise during various operations, such as when processing employee requests, managing appraisals, or handling other HR-related workflows.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's records or in the configuration of the HCM processes.
  Authorization Issues: The user may not have the necessary authorizations to perform the follow-up processing.
  Configuration Errors: Incorrect configuration in the HCM processes or forms setup can lead to errors during processing.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  Workflow Issues: If the process involves workflows, there may be issues with the workflow configuration or execution.
  
  Solutions:
  
  Check Data Consistency: Review the employee data and ensure that all required fields are filled out correctly. Look for any inconsistencies in the data that might be causing the error.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Check the configuration settings for the HCM processes and forms. Ensure that all necessary settings are correctly configured.
  Analyze Logs: Use transaction codes like SLG1 (Application Log) to check for detailed error logs that can provide more context about the error.
  Workflow Monitoring: If the process involves workflows, use transaction codes like SWI1 or SWI2 to monitor the workflow and identify any issues.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PA40 (Personnel Actions), and SWI1/SWI2 (Workflow Monitoring).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to HCM processes and forms for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the HRHAP00_DOCUMENT325 error and implement an appropriate solution.