How To Fix HRGB_PAE202 - Opt In not possible: E-mail not sent to the employee

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 202

• Message text: Opt In not possible: E-mail not sent to the employee

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE202 - Opt In not possible: E-mail not sent to the employee ?

  The SAP error message HRGB_PAE202 indicates that the system was unable to send an email to the employee as part of the process for opting into a specific program or feature. This error can occur in various contexts, such as during the onboarding process, benefits enrollment, or other HR-related communications.
  Causes:
  
  Email Configuration Issues: The email server settings in SAP may not be configured correctly, preventing emails from being sent.
  Missing Email Address: The employee's email address may not be maintained in the system, or it may be incorrect.
  Email Sending Restrictions: There may be restrictions or limitations on sending emails from the SAP system, such as firewall settings or email quotas.
  User Authorizations: The user attempting to trigger the email may not have the necessary authorizations to send emails.
  Technical Issues: There could be underlying technical issues with the SAP system or the email server.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. Ensure that the email server is correctly configured and reachable.
  Check transaction SCOT (SAPconnect Administration) to ensure that the email sending configuration is set up properly.
  
  
  
  Verify Employee Email Address:
  
  Go to the employee's master data (transaction PA30) and check if the email address is correctly maintained in the relevant infotype (e.g., Infotype 0105 for communication).
  Ensure that the email address is valid and formatted correctly.
  
  
  
  Review Email Sending Restrictions:
  
  Check if there are any restrictions on the email server that might prevent emails from being sent.
  Consult with your IT department to ensure that the SAP system is allowed to send emails.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Monitor System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that might provide more context on why the email was not sent.
  
  
  
  Test Email Functionality:
  
  Perform a test by sending a manual email from the SAP system to verify that the email functionality is working as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to email configuration and HR processes.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.