How To Fix HRGB_PAE040 - Infotype 3297 Read Operation failed after updation

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_PAE - HR: Messages for pension auto enrolment

• Message number: 040

• Message text: Infotype 3297 Read Operation failed after updation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_PAE040 - Infotype 3297 Read Operation failed after updation ?

  The SAP error message HRGB_PAE040 indicates that there was a failure in reading Infotype 3297 after an update operation. Infotype 3297 is typically related to the Employee Self-Service (ESS) or Manager Self-Service (MSS) functionalities, particularly in the context of Personal Administration (PA) and Global Benefits.
  Possible Causes:
  
  Data Consistency Issues: There may be inconsistencies in the data stored in the database, which can lead to read failures after an update.
  Authorization Issues: The user may not have the necessary authorizations to read the data from Infotype 3297.
  Locking Issues: The record may be locked by another transaction or user, preventing the read operation from completing successfully.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they may interfere with the standard processing of Infotype 3297.
  Database Issues: There could be underlying database issues, such as corruption or connectivity problems.
  
  Solutions:
  
  Check Data Consistency: Use transaction codes like SE16 or SE11 to check the data in the relevant tables for inconsistencies. You may need to run consistency checks or corrections if discrepancies are found.
  Review Authorizations: Ensure that the user has the necessary authorizations to access Infotype 3297. You can use transaction SU53 to analyze authorization failures.
  Check for Locks: Use transaction SM12 to check if the record is locked by another user or process. If it is, you may need to wait for the lock to be released or contact the user who has locked the record.
  Debug Custom Code: If there are custom enhancements, debug the code to identify any issues that may be causing the read operation to fail.
  Database Health Check: Perform a health check on the database to ensure there are no underlying issues. This may involve working with your database administrator.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and ST22 (Dump Analysis) for further investigation.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.