How To Fix HRGB_GBSXP778 - ShPP Payment Missed; Employee worked on &1

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GBSXP - Message for GBSXP

• Message number: 778

• Message text: ShPP Payment Missed; Employee worked on &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GBSXP778 - ShPP Payment Missed; Employee worked on &1 ?

  The SAP error message HRGB_GBSXP778 indicates that a Short Payment (ShPP) has been missed for an employee who has worked during a specific period. This error typically arises in the context of payroll processing, particularly when dealing with statutory payments such as Statutory Sick Pay (SSP) or similar payments in the UK.
  Cause:
  
  Missing Payment Data: The employee may have worked during a period where they were eligible for a payment, but the system did not process the payment correctly.
  Incorrect Configuration: There may be issues with the configuration of the payroll schema or the specific rules governing the payment types.
  Data Entry Errors: Incorrect or incomplete data entry for the employee's work hours, absence records, or payment eligibility.
  Eligibility Criteria Not Met: The employee may not meet the eligibility criteria for the payment, even if they worked during the period.
  
  Solution:
  
  Check Employee Records: Verify the employee's work hours, absence records, and any other relevant data to ensure that they are correctly entered in the system.
  Review Payroll Configuration: Check the payroll configuration settings to ensure that the rules for processing ShPP are correctly set up. This includes reviewing the payroll schema and any related infotypes.
  Run Payroll Simulation: Perform a payroll simulation for the employee to identify any discrepancies or issues in the payroll calculation.
  Correct Data Entry: If any errors are found in the employee's records, correct them and reprocess the payroll.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling this error message and ensuring compliance with statutory payment regulations.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Infotypes: Check relevant infotypes such as IT0000 (Actions), IT0001 (Organizational Assignment), IT0002 (Personal Data), IT0007 (Planned Working Time), and IT0014 (Recurring Payments/Deductions) for any discrepancies.
  Payroll Logs: Review payroll logs for any warnings or errors that may provide additional context for the missed payment.
  Legal Compliance: Ensure that the payroll process complies with local labor laws and regulations regarding statutory payments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.