How To Fix HRGB_GBSXP770 - ShPP Exclusion; On &1, employee has insufficient length of service

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GBSXP - Message for GBSXP

• Message number: 770

• Message text: ShPP Exclusion; On &1, employee has insufficient length of service

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GBSXP770 - ShPP Exclusion; On &1, employee has insufficient length of service ?

  The SAP error message HRGB_GBSXP770 indicates that there is an issue related to the Short Pay Period (ShPP) exclusion for an employee, specifically that the employee does not have sufficient length of service to qualify for the ShPP benefits. This error typically arises in the context of payroll processing, particularly in the UK where Statutory Sick Pay (SSP) and ShPP are relevant.
  Cause:
  The error is triggered when the system checks the employee's length of service against the eligibility criteria for ShPP. If the employee has not been employed long enough (for example, not meeting the minimum qualifying period), the system will generate this error.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Employee's Length of Service: Verify the employee's start date and ensure that they meet the minimum length of service required for ShPP eligibility. This can typically be found in the employee's master data.
  
  
  Review Eligibility Criteria: Confirm the specific eligibility criteria for ShPP in your organization. This may include checking local regulations or company policies regarding the minimum length of service.
  
  
  Update Employee Records: If the employee has recently completed the required length of service, ensure that their records are updated in the system. This may involve adjusting the start date or ensuring that any relevant employment changes are reflected.
  
  
  Consult Payroll Configuration: If the employee should be eligible based on their length of service, review the payroll configuration settings in SAP to ensure that they are set up correctly. This may involve checking the payroll schema or rules related to ShPP.
  
  
  Run a Simulation: If applicable, run a payroll simulation for the employee to see if the error persists. This can help identify if the issue is resolved after making the necessary adjustments.
  
  
  Seek Help from HR or Payroll Team: If you are unable to resolve the issue, consult with your HR or payroll team for further assistance. They may have additional insights or access to tools that can help troubleshoot the problem.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that address specific error messages and provide guidance on resolution.
  Documentation: Review SAP documentation related to payroll processing and ShPP to understand the underlying logic and requirements.
  Training: Ensure that HR and payroll staff are trained on the eligibility criteria for ShPP and how to manage employee records effectively to avoid similar issues in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.