How To Fix HRGB_GBSXP027 - SxP Error; On &1, employee has no Personal Data infotype (0002)

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB_GBSXP - Message for GBSXP

• Message number: 027

• Message text: SxP Error; On &1, employee has no Personal Data infotype (0002)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB_GBSXP027 - SxP Error; On &1, employee has no Personal Data infotype (0002) ?

  The SAP error message HRGB_GBSXP027 indicates that there is an issue related to the employee's Personal Data infotype (IT0002) in the SAP system. This error typically occurs in the context of SAP SuccessFactors or SAP HCM (Human Capital Management) when trying to access or process employee data.
  Cause:
  The error message "On &1, employee has no Personal Data infotype (0002)" suggests that the employee record you are trying to access does not have the required Personal Data infotype (IT0002) maintained. Infotype 0002 contains essential personal information about the employee, such as name, date of birth, marital status, etc. If this infotype is missing, the system cannot retrieve or process the employee's personal data, leading to this error.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Employee Record: 
  
  Use transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the employee's master data.
  Verify if infotype 0002 is present for the employee in question.
  
  
  
  Maintain Infotype 0002:
  
  If infotype 0002 is missing, you will need to create or maintain it.
  Use transaction PA30 to add or update the Personal Data infotype for the employee.
  Ensure that all required fields are filled out correctly.
  
  
  
  Data Consistency:
  
  Ensure that the employee's data is consistent and complete. Sometimes, other infotypes may also be required for certain processes, so check for any additional missing infotypes.
  
  
  
  Authorization:
  
  Ensure that you have the necessary authorizations to view or edit the employee's data. Lack of proper authorization can sometimes lead to similar errors.
  
  
  
  Consult Documentation:
  
  If you are using SAP SuccessFactors, refer to the integration documentation to ensure that the data is being synchronized correctly between SuccessFactors and SAP HCM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Infotype 0002 (Personal Data): This infotype is crucial for maintaining basic personal information about employees in SAP HCM.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and PA40 (for hiring) to manage employee data effectively.
  SAP Notes: Check SAP Notes for any updates or patches that may address issues related to employee data management.
  
  By following these steps, you should be able to resolve the HRGB_GBSXP027 error and ensure that the employee's personal data is correctly maintained in the system.