How To Fix HRGB005 - Driving Licence cannot be used for proof of age, not accepted document.

SAP Error Message - Details

• Message type: E = Error

• Message class: HRGB - HR: Messages for Great Britain

• Message number: 005

• Message text: Driving Licence cannot be used for proof of age, not accepted document.

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRGB005 - Driving Licence cannot be used for proof of age, not accepted document. ?

  The SAP error message HRGB005, which states "Driving Licence cannot be used for proof of age, not accepted document," typically occurs in the context of personnel administration or employee data management within the SAP Human Resources (HR) module. This error indicates that the system does not recognize the driving license as a valid document for verifying an employee's age.
  Cause:
  
  Document Type Configuration: The driving license may not be configured as an acceptable document type for age verification in the system settings.
  Legal Requirements: Depending on the country or region, specific documents may be required to prove age, and a driving license may not meet those legal requirements.
  Data Entry Issues: There may be issues with how the driving license information was entered into the system, such as incorrect document type or missing data.
  User Role Permissions: The user attempting to enter or validate the document may not have the necessary permissions to use that document type.
  
  Solution:
  
  
  Check Document Configuration:
  
  Navigate to the configuration settings in SAP (usually in the IMG - Implementation Guide).
  Verify the settings for document types and ensure that the driving license is included as an acceptable document for age verification.
  
  
  
  Review Legal Requirements:
  
  Consult local legal requirements regarding acceptable documents for age verification. If the driving license is not valid, consider using an alternative document (e.g., passport, national ID).
  
  
  
  Correct Data Entry:
  
  Ensure that the driving license details are entered correctly in the system. Check for any typos or incorrect document type assignments.
  
  
  
  User Permissions:
  
  Verify that the user has the appropriate permissions to enter or validate the document type. If not, contact your SAP security administrator to adjust the user roles.
  
  
  
  Consult SAP Documentation:
  
  Refer to SAP Help documentation or support notes related to HR document management for further guidance on acceptable document types.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They may provide specific patches or updates if this is a known issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on document handling in HR.
  User Training: Ensure that users are trained on the correct procedures for entering and validating documents in the HR module.
  System Updates: Keep your SAP system updated to the latest version, as updates may include fixes for known issues related to document management.
  
  By following these steps, you should be able to resolve the HRGB005 error and ensure that the correct documents are used for age verification in your SAP system.