How To Fix HRESS_CLMS_MSG797 - Error starting the workflow &1

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 797

• Message text: Error starting the workflow &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG797 - Error starting the workflow &1 ?

  The SAP error message HRESS_CLMS_MSG797 typically indicates an issue with starting a workflow in the SAP system, particularly in the context of the Employee Self-Service (ESS) or Manager Self-Service (MSS) applications. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Workflow Configuration Issues: The workflow may not be properly configured in the system. This could include missing or incorrect settings in the workflow definition.
  Authorization Problems: The user attempting to start the workflow may not have the necessary authorizations to execute the workflow.
  Missing Workflow Template: The specific workflow template that is supposed to be triggered may not exist or may be inactive.
  Technical Errors: There could be underlying technical issues, such as problems with the workflow engine or database connectivity.
  Incorrect Parameters: The parameters being passed to the workflow may be incorrect or incomplete.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Verify that the workflow is correctly configured in the SAP system. This includes checking the workflow template and ensuring that all necessary steps and conditions are defined.
  Use transaction code SWDD to review and adjust the workflow definition if needed.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the appropriate authorizations to start the workflow. This can be checked using transaction code SU53 to analyze authorization issues.
  
  
  
  Validate Workflow Template:
  
  Check if the workflow template exists and is active. You can do this using transaction code SWDD or SWI1 to monitor workflow instances.
  
  
  
  Check for Technical Issues:
  
  Look into the system logs (transaction code SLG1) for any error messages related to the workflow engine or other technical components.
  Ensure that the SAP system is functioning correctly and that there are no connectivity issues.
  
  
  
  Parameter Verification:
  
  Review the parameters being passed to the workflow. Ensure that all required fields are populated correctly and that the data is valid.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWDD: Workflow Builder
  SWI1: Work Item Selection
  SLG1: Application Log
  SU53: Display Authorization Check
  
  
  
  Documentation: Refer to SAP Help documentation for workflows and the specific application area (e.g., HR, ESS, MSS) for more detailed guidance on configuration and troubleshooting.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical team for further investigation.