How To Fix HRESS_CLMS_MSG677 - Mailing Not supported when the request is in New phase

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 677

• Message text: Mailing Not supported when the request is in New phase

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG677 - Mailing Not supported when the request is in New phase ?

  The SAP error message HRESS_CLMS_MSG677 ("Mailing Not supported when the request is in New phase") typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) applications, particularly when dealing with workflows or requests that involve notifications or emails.
  Cause:
  This error message indicates that the system is trying to send an email notification for a request that is still in the "New" phase. In many workflows, certain actions (like sending emails) are only permitted when the request has progressed to a specific phase (e.g., "In Process," "Approved," etc.). The "New" phase usually signifies that the request has just been created and has not yet been processed or approved.
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check Workflow Configuration: Review the workflow configuration to ensure that email notifications are set up correctly and that they are triggered at the appropriate phases of the request.
  
  
  Change Request Status: If you have the necessary permissions, try to change the status of the request from "New" to a phase that allows mailing. This might involve processing the request or approving it.
  
  
  Review User Authorizations: Ensure that the user attempting to trigger the email has the necessary authorizations to do so. Sometimes, authorization issues can prevent actions from being executed.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources related to the specific module you are working with (e.g., HR, ESS, MSS) for more detailed information on workflow phases and email notifications.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Workflow Phases: Understanding the different phases of a workflow in SAP can help in troubleshooting similar issues. Each phase may have different rules regarding what actions can be performed.
  Email Configuration: Ensure that the email settings in SAP are correctly configured. This includes SMTP settings and ensuring that the email server is reachable.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches or updates that could resolve the issue.
  
  By following these steps, you should be able to address the error message and ensure that email notifications are sent at the appropriate times in the workflow process.