How To Fix HRESS_CLMS_MSG677 - Mailing Not supported when the request is in New phase

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 677

• Message text: Mailing Not supported when the request is in New phase

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG677 - Mailing Not supported when the request is in New phase ?

  The SAP error message HRESS_CLMS_MSG677 ("Mailing Not supported when the request is in New phase") typically occurs in the context of the SAP Employee Self-Service (ESS) or Manager Self-Service (MSS) applications, particularly when dealing with workflows or requests that involve notifications or emails.
  
  Cause:
  This error message indicates that the system is trying to send an email notification for a request that is still in the "New" phase. In many workflows, certain actions (like sending emails) are only permitted when the request has progressed to a specific phase (e.g., "In Process," "Approved," etc.). The "New" phase usually signifies that the request has just been created and has not yet been processed or approved.
  
  Solution:
  To resolve this issue, consider the following steps:
  
  
  Check Workflow Configuration: Review the workflow configuration to ensure that email notifications are set up correctly and that they are triggered at the appropriate phases of the request.
  
  
  Change Request Status: If you have