How To Fix HRESS_CLMS_MSG678 - Customizing not maintained. Mailing not necessary

SAP Error Message - Details

• Message type: E = Error

• Message class: HRESS_CLMS_MSG - Messages for India PS localization functionalities

• Message number: 678

• Message text: Customizing not maintained. Mailing not necessary

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRESS_CLMS_MSG678 - Customizing not maintained. Mailing not necessary ?

  The SAP error message HRESS_CLMS_MSG678 typically indicates that there is a configuration issue related to the Customizing settings for the specific process you are trying to execute. This error is often encountered in the context of the SAP Human Capital Management (HCM) module, particularly in the area of employee claims or similar functionalities.
  Cause:
  The error message "Customizing not maintained. Mailing not necessary" suggests that the system is unable to find the necessary configuration settings for the mailing process related to employee claims or other related functionalities. This could be due to:
  
  Missing Customizing Settings: The required settings for the specific process have not been maintained in the system.
  Incorrect Configuration: The existing configuration may not be set up correctly, leading to the system not being able to process the request.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant Customizing transaction (usually through SPRO).
  Look for the settings related to the specific process you are working with (e.g., employee claims, notifications, etc.).
  Ensure that all necessary configurations are maintained.
  
  
  
  Maintain Required Entries:
  
  If you find that certain entries are missing, you will need to create or update them according to your business requirements.
  Ensure that the mailing settings are correctly configured if the process involves sending emails.
  
  
  
  Review Documentation:
  
  Check SAP documentation or notes related to the specific module or functionality you are working with. This can provide insights into what settings are required.
  
  
  
  Consult with Functional Consultant:
  
  If you are unsure about the required settings, it may be beneficial to consult with an SAP HCM functional consultant who can provide guidance based on best practices.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional guidance on the configuration.
  Transaction Codes: Familiarize yourself with transaction codes related to HCM and employee claims, such as PA30 (Maintain HR Master Data) or PC00_MXX_CLAIM (for claims processing).
  User Roles and Authorizations: Ensure that the user executing the process has the necessary authorizations to access the required configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the error message HRESS_CLMS_MSG678 in your SAP system.