How To Fix HRBEN00IDOC022 - Length of service for plan & ignored as not part of TPA service

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00IDOC - Error messages for Benefits - Data transmission (IDOC)

• Message number: 022

• Message text: Length of service for plan & ignored as not part of TPA service

What causes this issue?

You tried to process an inbound retirement IDoc that contains one or
more E1BENRET8 (<ZK>Insured person - Service</>) segments for plan &V1&
. However, the scope of TPA service for this plan is set to <ZK>Partial
TPA service</> and therefore does not include service calculation.

System Response

The system ignores these segments during IDoc processing.

How to fix this error?

Inform the sender of the IDoc that the service segments are not
processed and therefore do not need to be sent.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00IDOC022 - Length of service for plan & ignored as not part of TPA service ?

  The SAP error message HRBEN00IDOC022 typically occurs in the context of the Benefits Administration module when processing IDocs related to employee benefits. This specific error indicates that the length of service for a particular plan is being ignored because it is not considered part of the Total Plan Administration (TPA) service.
  Cause:
  
  Plan Configuration: The plan in question may not be properly configured to include the length of service as part of the TPA service. This could be due to settings in the plan configuration that do not align with the expected parameters for TPA.
  Data Inconsistency: There may be inconsistencies in the employee's data, such as incorrect or missing length of service information, which leads the system to disregard it.
  IDoc Structure: The IDoc being processed may not have the correct structure or data fields populated, leading to the system not recognizing the length of service as valid for the specified plan.
  
  Solution:
  
  Review Plan Configuration: Check the configuration of the benefit plan in the SAP system. Ensure that the length of service is correctly defined and included in the TPA service parameters.
  Validate Employee Data: Verify the employee's data in the system, particularly the length of service information. Ensure that it is accurate and complete.
  Check IDoc Structure: Review the IDoc structure and ensure that all required fields are populated correctly. You may need to consult the IDoc documentation or schema to confirm that the data being sent matches the expected format.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  Testing: After making any changes, perform testing to ensure that the error no longer occurs and that the IDoc processes successfully.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like WE02 or WE19 to monitor and analyze IDocs.
  SAP Help Documentation: Refer to the SAP Help Portal for detailed documentation on Benefits Administration and IDoc processing.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.