How To Fix HRBEN00IDOC020 - Provider does not support the transfer of savings plan data

SAP Error Message - Details

• Message type: E = Error

• Message class: HRBEN00IDOC - Error messages for Benefits - Data transmission (IDOC)

• Message number: 020

• Message text: Provider does not support the transfer of savings plan data

What causes this issue?

You tried to initiate a data transfer to a provider including data on
savings plans. However, in the partner profiles for this provider
(transaction WE20) you assigned the IDoc type <ZH>BENEFIT1</> to the
message type <ZH>BENREP</> (<ZK>Benefits: Participation report</>).
This IDoc type does not include information on savings plans.

System Response

The system does not allow you to transfer the data with the current
selection.

How to fix this error?

You can do either of the following:
Deselect the <ZK>Savings plans</> indicator and transfer the IDoc with
information on health plans only.
If the provider <ZH>does</> support the transfer of information on
savings plans, either assign the IDoc type <ZH>BENEFIT2</> or the IDoc
type <ZH>BENEFIT3</> to message type <ZK>BENREP</> in IDoc Customizing
(transaction WE20).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message HRBEN00IDOC020 - Provider does not support the transfer of savings plan data ?

  The SAP error message HRBEN00IDOC020 indicates that the provider does not support the transfer of savings plan data. This error typically occurs in the context of Human Resources (HR) and Benefits Administration when using IDocs (Intermediate Documents) to transfer data between SAP systems or between SAP and external systems.
  Cause:
  
  Provider Configuration: The provider system (e.g., an external benefits provider) may not be configured to accept or process savings plan data. This could be due to limitations in the provider's system or a lack of agreement on the data format.
  IDoc Structure: The IDoc being sent may not be structured correctly to include savings plan data, or the relevant segments may be missing.
  Version Mismatch: There may be a version mismatch between the SAP system and the provider's system, leading to incompatibility in the data being transferred.
  Mapping Issues: The mapping of fields between the SAP system and the provider's system may not be correctly defined, leading to unsupported data types or structures.
  
  Solution:
  
  Check Provider Capabilities: Verify with the external provider whether they support the transfer of savings plan data. If they do not, you may need to adjust your data transfer strategy.
  Review IDoc Configuration: Ensure that the IDoc type and segments being used are correctly configured to include savings plan data. You may need to consult the IDoc documentation or work with your SAP technical team to ensure the correct structure.
  Update Mapping: If there are mapping issues, review the mapping configuration in your SAP system to ensure that all necessary fields are correctly mapped to the provider's expected format.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on configuring the IDoc for savings plan data transfer.
  Testing: Conduct thorough testing of the IDoc transfer process to ensure that all data is being sent and received correctly, and that the provider can handle the data being sent.
  
  Related Information:
  
  IDoc Documentation: Familiarize yourself with the IDoc structure and the specific segments related to benefits and savings plans.
  SAP HR Module: Understanding the configuration and functionality of the SAP HR module, particularly in the context of benefits administration, can help in troubleshooting.
  Integration with External Systems: If you are integrating with external systems, ensure that you have a clear understanding of their data requirements and capabilities.
  SAP Community and Support: Utilize the SAP Community forums and SAP Support for additional insights and assistance from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP HR and IDoc integrations.