How To Fix HRAU_SUST017 - Payment Customer reference number is missing for BPAY payment method

SAP Error Message - Details

• Message type: E = Error

• Message class: HRAU_SUST - HR AU: Message Class for Super Stream

• Message number: 017

• Message text: Payment Customer reference number is missing for BPAY payment method

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRAU_SUST017 - Payment Customer reference number is missing for BPAY payment method ?

  The SAP error message HRAU_SUST017 indicates that a payment customer reference number is missing for the BPAY payment method. This error typically occurs in the context of processing payments in SAP, particularly when dealing with the BPAY payment method, which is commonly used in Australia for bill payments.
  Cause:
  The error is caused by the absence of a required payment customer reference number in the payment document. The BPAY payment method requires this reference number to identify the payment and ensure it is processed correctly. If this reference number is not provided, the system cannot proceed with the payment.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Document: Review the payment document that is causing the error. Ensure that the payment customer reference number is filled in correctly.
  
  
  Update Payment Method Configuration: If the payment method is not configured correctly, you may need to update the configuration settings for the BPAY payment method in SAP. This can typically be done in the payment method settings in the configuration.
  
  
  Enter Missing Information: If the payment customer reference number is missing, you will need to enter it manually. This can usually be done in the payment processing screen or the relevant transaction where the payment is being initiated.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling BPAY payments to ensure that all required fields are filled out correctly.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  Related Information:
  
  BPAY Payment Method: BPAY is a popular electronic payment system in Australia that allows customers to pay bills through their bank. It requires specific information, including a customer reference number, to process payments.
  SAP Configuration: The configuration of payment methods in SAP can be found in the Financial Accounting (FI) module. You may need access to the configuration settings to make changes.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing, such as F110 (Automatic Payment Transactions) or F-53 (Post Outgoing Payments).
  
  By ensuring that the payment customer reference number is provided and correctly configured, you should be able to resolve the HRAU_SUST017 error and successfully process BPAY payments.