How To Fix HRAU_SUST017 - Payment Customer reference number is missing for BPAY payment method

HRAU_SUST017 - Overview

• Message type: E = Error

• Message class: HRAU_SUST - HR AU: Message Class for Super Stream

• Message number: 017

• Message text: Payment Customer reference number is missing for BPAY payment method

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message HRAU_SUST017 - Payment Customer reference number is missing for BPAY payment method ?

  The SAP error message HRAU_SUST017 indicates that a payment customer reference number is missing for the BPAY payment method. This error typically occurs in the context of processing payments in SAP, particularly when dealing with the BPAY payment method, which is commonly used in Australia for bill payments.
  
  Cause:
  The error is caused by the absence of a required payment customer reference number in the payment document. The BPAY payment method requires this reference number to identify the payment and ensure it is processed correctly. If this reference number is not provided, the system cannot proceed with the payment.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Document: Review the payment document that is causing the error. Ensure that the payment customer reference number is filled in correctly.
  
  
  Update Payment Method Configuration: If the payment method is not configured correctly, you may need to update the configuration settings for the BPAY