How To Fix HCM_CATS_TS_MSG002 - Internal error occurred, contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: HCM_CATS_TS_MSG - Message Class for Tetris Based Time Sheet

• Message number: 002

• Message text: Internal error occurred, contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message HCM_CATS_TS_MSG002 - Internal error occurred, contact your system administrator ?

  The SAP error message HCM_CATS_TS_MSG002 ("Internal error occurred, contact your system administrator") typically indicates that there is an issue within the SAP system related to the Cross-Application Time Sheet (CATS) functionality. This error can arise from various underlying causes, and resolving it often requires a systematic approach. Here are some potential causes, solutions, and related information:
  Possible Causes:
  
  Configuration Issues: There may be misconfigurations in the CATS settings or related modules.
  Authorization Problems: The user may not have the necessary authorizations to perform the action.
  Data Integrity Issues: There could be inconsistencies or corruption in the data being processed.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  Performance Issues: The system may be experiencing performance issues, leading to timeouts or internal errors.
  Custom Code: If there are custom enhancements or modifications, they may be causing conflicts.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for CATS and ensure they are set up correctly. This includes checking the settings in transaction codes like CATS or PZ01.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the CATS functionality. Use transaction SU53 to analyze authorization issues.
  Data Validation: Check the data being processed for any inconsistencies or errors. This may involve reviewing time entries or related master data.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error. Apply any recommended patches or updates.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error occurs.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CATS, PZ01, and SLG1 for configuration, data entry, and logging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation related to CATS for best practices and troubleshooting tips.
  
  Conclusion:
  The HCM_CATS_TS_MSG002 error can stem from various sources, and resolving it may require a combination of configuration checks, data validation, and possibly engaging with SAP support. Always ensure that you have the necessary backups and documentation before making significant changes to the system.