How To Fix GZ016 - The item texts are being processed by another user.

SAP Error Message - Details

• Message type: E = Error

• Message class: GZ - Message class for FI-LC

• Message number: 016

• Message text: The item texts are being processed by another user.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Please try again later.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GZ016 - The item texts are being processed by another user. ?

  The SAP error message GZ016, which states "The item texts are being processed by another user," typically occurs when multiple users are trying to access or edit the same item text in a transaction simultaneously. This can happen in various SAP modules, particularly in logistics and sales, where item texts are often used.
  Cause:
  
  Concurrent Access: Another user is currently editing the item text, which locks the text for editing to prevent data inconsistencies.
  Session Timeout: If a user has left a session open for an extended period, the system may still consider that session active, leading to a lock.
  Technical Issues: Sometimes, technical issues or bugs can cause locks to persist even after the user has finished editing.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the item text again. The lock will be released once the other user finishes their editing session.
  Check for Active Sessions: If you have access to transaction codes like SM12 (for lock entries), you can check if there are any active locks on the item text. If you find a lock that seems to be stale (i.e., the user is no longer active), you may need to contact your SAP administrator to release the lock.
  Communicate with Users: If you know who the other user is, you can communicate with them to see if they can finish their work or release the lock.
  Session Management: Ensure that users are properly logging out of sessions when they are done to avoid unnecessary locks.
  Technical Support: If the issue persists and seems to be a technical problem, it may be necessary to contact your SAP support team for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage lock entries) and SM21 (to check system logs) for troubleshooting.
  User Training: Educate users on best practices for managing sessions and avoiding concurrent edits on the same item text.
  System Configuration: In some cases, system configuration settings related to locking mechanisms may need to be reviewed by an SAP Basis administrator.
  
  By following these steps, you should be able to resolve the GZ016 error and prevent it from occurring in the future.