How To Fix GTR_GENERAL012 - Business Partner could not be determined due to multiple partner function

SAP Error Message - Details

• Message type: E = Error

• Message class: GTR_GENERAL - General Messages Grantor Management

• Message number: 012

• Message text: Business Partner could not be determined due to multiple partner function

What causes this issue?

Business Partner could not be determined in ERP. More than one Business
Partner exists for the ERP-relevant CRM Business Partner function
(Program Profile &V2&; partner function determined by ERP customizing
&V1&)

System Response

The system cannot create the billing document.

How to fix this error?

Change the definition within the agreement/claim so that each CRM
Business Partner function is used only once per header/item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GTR_GENERAL012 - Business Partner could not be determined due to multiple partner function ?

  The SAP error message GTR_GENERAL012 indicates that the system is unable to determine a business partner because there are multiple partner functions associated with the business partner in question. This typically occurs in scenarios where the system expects a single business partner but finds multiple entries that could fulfill the requirement.
  Cause:
  
  Multiple Partner Functions: The business partner in question has multiple roles or functions assigned (e.g., sold-to party, ship-to party, payer, etc.), and the system cannot determine which one to use for the transaction.
  Configuration Issues: There may be issues in the configuration of partner determination procedures, leading to ambiguity in selecting the correct business partner.
  Data Inconsistency: There might be inconsistencies or duplicates in the business partner master data that cause the system to be unable to resolve to a single partner.
  
  Solution:
  
  Review Partner Functions: Check the business partner master data to see which partner functions are assigned. Ensure that the correct partner function is set up for the transaction you are trying to execute.
  Specify Partner Function: If possible, specify the partner function explicitly in the transaction to guide the system in selecting the appropriate business partner.
  Check Configuration: Review the configuration settings for partner determination in the relevant module (e.g., Sales and Distribution, Materials Management) to ensure that the partner determination procedure is set up correctly.
  Data Cleanup: If there are duplicates or inconsistencies in the business partner data, clean up the master data to ensure that each business partner has a unique and clear set of partner functions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on partner determination and business partner management.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage and review business partner data.
  Partner Determination Procedure: Familiarize yourself with the partner determination procedure relevant to your business processes, as this will help in understanding how partners are selected.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be updates or fixes provided by SAP.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the GTR_GENERAL012 error and ensure that the correct business partner is determined for your transactions.