How To Fix GTCN_MESSAGE375 - Company code &1 refund list &2 has been changed to status &3 by &4

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 375

• Message text: Company code &1 refund list &2 has been changed to status &3 by &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE375 - Company code &1 refund list &2 has been changed to status &3 by &4 ?

  The SAP error message GTCN_MESSAGE375 indicates that a refund list for a specific company code has been changed to a different status by a particular user. This message is typically related to the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules, which handle billing and invoicing processes.
  Cause:
  
  Status Change: The refund list's status was changed due to a user action, such as processing, approving, or rejecting a refund.
  User Action: The change was made by a specific user, which is indicated in the message.
  Data Integrity: The system may have detected that the refund list was modified after it was initially created or processed, leading to this message being triggered.
  
  Solution:
  
  Check the Status: Review the current status of the refund list in question. You can do this by navigating to the relevant transaction in SAP and checking the details of the refund list.
  User Audit: Identify the user who made the change (as indicated by &4 in the message) and verify if the change was intended and appropriate.
  Reprocess if Necessary: If the change was not intended, you may need to revert the status or reprocess the refund list as required.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling refund lists and status changes.
  Contact Support: If the issue persists or if you are unsure about the changes made, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing refund lists, such as FBL1N (Vendor Line Item Display) or FB03 (Display Document).
  User Roles: Ensure that users have the appropriate roles and authorizations to make changes to refund lists to prevent unauthorized modifications.
  Change Logs: Check change logs or audit trails in SAP to see the history of changes made to the refund list for better understanding and tracking.
  
  By following these steps, you should be able to address the issue related to the GTCN_MESSAGE375 error message effectively.