How To Fix GTCN_MESSAGE373 - Saving empty refund list is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 373

• Message text: Saving empty refund list is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE373 - Saving empty refund list is not allowed ?

  The SAP error message GTCN_MESSAGE373 ("Saving empty refund list is not allowed") typically occurs in the context of the SAP system when a user attempts to save a refund list that does not contain any entries. This error is part of the SAP Global Trade Services (GTS) module, which is used for managing compliance and trade processes.
  Cause:
  The primary cause of this error is that the refund list you are trying to save is empty. This can happen if:
  
  No refund items were added to the list before attempting to save.
  There was an issue during the process of adding items to the refund list, resulting in an empty list.
  The user may have inadvertently cleared the list or not selected any items.
  
  Solution:
  To resolve this error, you should ensure that the refund list contains at least one valid entry before attempting to save it. Here are the steps you can take:
  
  
  Check the Refund List: Review the refund list to confirm that it contains entries. If it is empty, you will need to add the necessary refund items.
  
  
  Add Refund Items: If the list is empty, go back to the previous screen or transaction where you can add refund items. Ensure that you select the appropriate items that need to be refunded.
  
  
  Validate Entries: Make sure that the entries you are adding are valid and meet the criteria for refunds in your organization’s processes.
  
  
  Save Again: Once you have added the necessary items to the refund list, try saving it again.
  
  
  Check for System Issues: If you believe that the list should contain entries but it appears empty, check for any system issues or errors that may have occurred during the process of adding items.
  
  
  Related Information:
  
  User Permissions: Ensure that you have the necessary permissions to create and save refund lists in the SAP GTS module.
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP GTS that pertain to refund processing.
  Documentation: Refer to SAP documentation or user manuals specific to your organization’s implementation of GTS for detailed procedures on handling refunds.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that the refund list is populated with valid entries, you should be able to avoid the GTCN_MESSAGE373 error and successfully save your refund list.