How To Fix GTCN_MESSAGE371 - Export invoice &1 item &2 has been unblocked

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 371

• Message text: Export invoice &1 item &2 has been unblocked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE371 - Export invoice &1 item &2 has been unblocked ?

  The SAP error message GTCN_MESSAGE371 typically indicates that there is an issue related to the export invoice processing, specifically that an item on the invoice has been unblocked. This message is often associated with the Global Trade Services (GTS) module in SAP, which is used for managing international trade compliance and export processes.
  Cause:
  The error message can occur due to several reasons, including:
  
  Compliance Checks: The item may have failed a compliance check (e.g., export control, embargo checks) and was subsequently unblocked after a review.
  Data Issues: There may be missing or incorrect data related to the item or invoice that needs to be addressed.
  Status Changes: The status of the invoice or item may have changed, leading to the unblocking of the item.
  User Actions: A user may have manually unblocked the item after resolving the issues that caused the initial blockage.
  
  Solution:
  To resolve the issue indicated by GTCN_MESSAGE371, you can take the following steps:
  
  Review Compliance Checks: Check the compliance checks that were performed on the invoice item. Ensure that all necessary documentation and data are in order.
  Check Item Data: Verify that all required fields for the invoice item are filled out correctly. This includes product classification, country of origin, and any other relevant data.
  Consult Logs: Look at the logs or messages in the GTS system to understand why the item was blocked initially and what changes led to it being unblocked.
  Reprocess the Invoice: If necessary, reprocess the invoice to ensure that all checks are performed again and that the item is correctly handled.
  User Training: If the issue is related to user actions, consider providing training or guidelines to users on how to handle export invoices properly.
  
  Related Information:
  
  SAP GTS Documentation: Refer to the official SAP documentation for Global Trade Services for detailed information on compliance checks and export processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP GTS that can help you monitor and manage export invoices.
  Support Notes: Check SAP Support Portal for any notes or updates related to GTCN_MESSAGE371 that may provide additional insights or fixes.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant specializing in SAP GTS for further assistance.