How To Fix GTCN_MESSAGE369 - Export invoice &1 has been cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 369

• Message text: Export invoice &1 has been cancelled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE369 - Export invoice &1 has been cancelled ?

  The SAP error message GTCN_MESSAGE369, which states "Export invoice &1 has been cancelled," typically indicates that there is an issue related to the export invoice processing in the SAP system. This message usually arises in the context of the Global Trade Management (GTM) module or related functionalities.
  Cause:
  
  Cancellation of Invoice: The most straightforward cause is that the export invoice referenced by the number (&1) has been cancelled in the system. This could happen due to various reasons, such as a business decision, an error in the invoice, or changes in the transaction details.
  Data Integrity Issues: There may be inconsistencies or issues with the data related to the invoice, such as missing or incorrect information.
  System Configuration: There could be configuration settings in the SAP system that are affecting the processing of export invoices.
  User Permissions: The user attempting to access or process the invoice may not have the necessary permissions to view or modify the invoice.
  
  Solution:
  
  Verify Invoice Status: Check the status of the export invoice in the system. If it has indeed been cancelled, you may need to create a new invoice or reprocess the transaction as required.
  Review Cancellation Reasons: If the invoice was cancelled, review the reasons for cancellation to determine if it can be reinstated or if a new invoice needs to be created.
  Check Data Integrity: Ensure that all necessary data related to the invoice is complete and accurate. This includes checking for any missing fields or incorrect entries.
  Consult Configuration Settings: If you suspect that the issue may be related to system configuration, consult with your SAP administrator or a consultant to review the settings related to export invoices.
  User Permissions: Ensure that the user has the appropriate permissions to access and process export invoices. If not, the necessary permissions should be granted.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with export invoices, such as VF03 (Display Billing Document) or VF02 (Change Billing Document).
  Documentation: Refer to SAP documentation or help files related to Global Trade Management and export invoice processing for more detailed guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.