How To Fix GTCN_MESSAGE368 - Fail to cancel the invoice, remove it from the tax refund list first

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 368

• Message text: Fail to cancel the invoice, remove it from the tax refund list first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE368 - Fail to cancel the invoice, remove it from the tax refund list first ?

  The SAP error message GTCN_MESSAGE368 indicates that there is an issue with canceling an invoice because it is currently included in a tax refund list. This typically occurs in the context of tax management within SAP, particularly when dealing with tax refunds or adjustments.
  Cause:
  The error arises when you attempt to cancel an invoice that is still linked to a tax refund process. The system prevents the cancellation to maintain data integrity and ensure that the tax refund process is not disrupted.
  Solution:
  To resolve this error, you need to follow these steps:
  
  
  Identify the Tax Refund List: Determine which tax refund list the invoice is associated with. You can do this by checking the relevant tax documents or reports in the SAP system.
  
  
  Remove the Invoice from the Tax Refund List:
  
  Navigate to the tax refund processing transaction (e.g., transaction code GTCN or similar, depending on your SAP version).
  Locate the specific tax refund list that includes the invoice.
  Remove the invoice from the list. This may involve unchecking a box or deleting the entry, depending on the interface.
  
  
  
  Re-attempt Invoice Cancellation: Once the invoice has been removed from the tax refund list, you can attempt to cancel the invoice again. Use the appropriate transaction code (e.g., FB08 for reversing an invoice) to perform the cancellation.
  
  
  Check for Additional Dependencies: If the error persists, ensure that there are no other dependencies or processes that might be preventing the cancellation. This could include open items, linked documents, or other tax-related processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (to reverse an invoice), GTCN (for tax refund processing), and any other related codes specific to your organization's SAP configuration.
  User Permissions: Ensure that you have the necessary permissions to modify tax refund lists and cancel invoices.
  Documentation: Refer to your organization's SAP documentation or help resources for specific procedures related to tax refund processing and invoice management.
  Consult with SAP Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Help Portal for further assistance.
  
  By following these steps, you should be able to resolve the GTCN_MESSAGE368 error and successfully cancel the invoice.