How To Fix GTCN_MESSAGE116 - Initial status must be draft or new when a request is created

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 116

• Message text: Initial status must be draft or new when a request is created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE116 - Initial status must be draft or new when a request is created ?

  The SAP error message GTCN_MESSAGE116, which states "Initial status must be draft or new when a request is created," typically occurs in the context of creating a request in the SAP system, particularly in modules related to change management or request handling.
  Cause:
  This error indicates that the system is expecting the initial status of the request to be either "draft" or "new." If the request is being created with a different status, the system will reject it and display this error message. Common causes include:
  
  Incorrect Status Setting: The request might be initialized with a status that is not allowed (e.g., "completed," "in progress," etc.).
  Configuration Issues: There may be configuration settings in the SAP system that dictate what statuses are permissible for new requests.
  User Input Error: The user may have inadvertently selected an incorrect status when attempting to create the request.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Initial Status: Ensure that the initial status of the request is set to either "draft" or "new." This can usually be done in the request creation screen or through the relevant transaction code.
  
  
  Review Configuration: If you have access to the configuration settings, check the status settings for the request type you are working with. Ensure that the allowed initial statuses are correctly defined.
  
  
  User Training: If this error is occurring frequently, consider providing training or documentation to users on how to correctly create requests and the importance of selecting the appropriate initial status.
  
  
  Debugging: If you have the necessary permissions, you can debug the process to see where the status is being set incorrectly. This may require assistance from a technical consultant or SAP support.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific module you are working with for more detailed information on status management.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with the relevant transaction codes for creating requests in your specific SAP environment (e.g., SE80, SE37, etc.).
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to create requests in the system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.