How To Fix GTCN_MESSAGE089 - You can reject submitted requests only

SAP Error Message - Details

• Message type: E = Error

• Message class: GTCN_MESSAGE - GTCN: Message Class

• Message number: 089

• Message text: You can reject submitted requests only

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message GTCN_MESSAGE089 - You can reject submitted requests only ?

  The SAP error message GTCN_MESSAGE089 typically indicates that you are trying to reject a request that has already been submitted or processed in a way that does not allow for rejection. This error is often encountered in the context of SAP's Governance, Risk, and Compliance (GRC) module, particularly in the area of access request management.
  Cause:
  The error message occurs due to one of the following reasons:
  
  Request Status: The request you are trying to reject is not in a status that allows for rejection. For example, if the request has already been approved or completed, it cannot be rejected.
  Authorization Issues: The user may not have the necessary permissions to reject the request.
  Workflow State: The request may be in a workflow state that does not permit rejection.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Request Status: Verify the current status of the request. If it is already approved or in a completed state, you will not be able to reject it. You may need to take other actions, such as revoking access if applicable.
  
  
  Review Permissions: Ensure that you have the appropriate authorizations to reject requests. If you lack the necessary permissions, contact your system administrator to grant you the required access.
  
  
  Consult Workflow: If the request is part of a workflow, check the workflow status. You may need to take action in the workflow or consult with the workflow administrator to understand the next steps.
  
  
  Use Alternative Actions: If rejection is not possible, consider other actions that may be available, such as modifying the request or contacting the relevant stakeholders for further assistance.
  
  
  Documentation and Support: Refer to SAP documentation or support resources for more detailed guidance on handling requests in your specific version of SAP GRC.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  GRC Configuration: Review the configuration settings in your GRC system to ensure that the workflow and request handling processes are set up correctly.
  User Training: Ensure that users involved in the request process are trained on the correct procedures for submitting, approving, and rejecting requests.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.