How To Fix GL560 - Internal error when inserting a record in table CSSL

SAP Error Message - Details

• Message type: E = Error

• Message class: GL - FI-SL Rollup

• Message number: 560

• Message text: Internal error when inserting a record in table CSSL

What causes this issue?

An error occured when you tried to write a record for cost center &V1&
and controlling area &v2& to Table CSSL.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GL560 - Internal error when inserting a record in table CSSL ?

  The SAP error message GL560, which indicates an "Internal error when inserting a record in table CSSL," typically arises during operations involving the Customer Service (CS) module or related functionalities. This error can be caused by various factors, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be issues with the data being inserted, such as missing mandatory fields or incorrect data formats.
  Configuration Issues: Incorrect configuration settings in the SAP system related to the Customer Service module or the specific table CSSL.
  Database Locking: The table CSSL might be locked by another process, preventing the insertion of new records.
  Authorization Issues: The user may not have the necessary authorizations to perform the operation.
  System Bugs: There could be a bug in the SAP system that is causing the internal error.
  
  Solutions:
  
  Check Data Validity: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Review Configuration: Verify the configuration settings related to the Customer Service module and the CSSL table. Ensure that everything is set up correctly.
  Database Locks: Check if there are any locks on the CSSL table. You can use transaction codes like SM12 to view and manage locks.
  User Authorizations: Confirm that the user has the necessary authorizations to insert records into the CSSL table. You can check this using transaction SU53 or by consulting with your security team.
  Check for Notes and Patches: Look for SAP Notes related to the GL560 error. SAP frequently releases notes and patches that address known issues. You can search for relevant notes in the SAP Support Portal.
  Debugging: If you have access to debugging tools, you can analyze the program or transaction that is causing the error to identify the root cause.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE37 (Function Module), and SE80 (Object Navigator) for further investigation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the Customer Service module to ensure that you are following the correct procedures.
  
  By systematically addressing these areas, you should be able to resolve the GL560 error and successfully insert records into the CSSL table.