How To Fix GI370 - The balance does not equal zero

SAP Error Message - Details

• Message type: E = Error

• Message class: GI - FI-SL update

• Message number: 370

• Message text: The balance does not equal zero

What causes this issue?

The sum of the line items does not equal the related totals record
value, that is, there is a difference in at least one of the currencies
displayed.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Possible causes:
If line items are not updated for a ledger, this is the case for all
data records.
Line items were selected from the archive. Errors occurred while
reading data in the archive using the Archive Information System (SAP
AS): No (active) inforstructure exists for field catalog(s) &v1& &v2&.
Note on selecting line items from the archive: If the totals record for
which you want to see the line items is in the archive, the line items
are only selected from the archive. If, however, the totals records
were read from the database, the line items are read, based on your
selection, from the database and archive.
A sequential line item search by entering individual archive files is
not possible here.
Note: The program only considers standard SAP field catalogs.
Euro changeover
If you have completed a euro changeover: When displaying archived line
items, you cannot use the so-called conversion on the fly. If line
items were archived prior to the conversion, the information is
displayed in the currencies existing prior to the conversion. The
result is that this message is displayed if archived line items are
read when performing a drilldown from the converted totals records
found in the database. A difference may not occur, but could.

System Response

How to fix this error?

RESET N1
If you always want line items to be updated for a specific ledger,
activate the corresponding line item indicator.
For a complete line item search, create an infostructure for the
aforementioned field catalog or activate an existing one (see
transaction <ZH>SARI</>). Make sure that it is set up for all archive
files that are to be evaluated.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GI370 - The balance does not equal zero ?

  The SAP error message GI370, "The balance does not equal zero," typically occurs in the context of financial transactions, particularly when dealing with General Ledger (G/L) accounts, inventory management, or during the posting of journal entries. This error indicates that the debits and credits in a transaction do not match, which is a fundamental requirement in double-entry accounting.
  Causes of GI370 Error
  
  
  Unbalanced Journal Entries: The most common cause is that the total debits do not equal the total credits in a journal entry or transaction.
  
  
  Incorrect Account Assignments: If the accounts assigned to the transaction are incorrect or if there are missing accounts, it can lead to an imbalance.
  
  
  Currency Differences: If transactions involve multiple currencies, discrepancies in currency conversion rates can lead to imbalances.
  
  
  Incomplete Transactions: Sometimes, transactions may not have been fully processed, leading to missing entries.
  
  
  Manual Adjustments: Manual adjustments or corrections made to accounts may not have been properly balanced.
  
  
  Configuration Issues: Incorrect configuration in the financial settings or account determination can also lead to this error.
  
  
  Solutions to GI370 Error
  
  
  Review Journal Entries: Check the journal entries for the transaction in question. Ensure that the total debits equal the total credits.
  
  
  Check Account Assignments: Verify that all account assignments are correct and that no accounts are missing from the transaction.
  
  
  Currency Conversion: If the transaction involves multiple currencies, ensure that the conversion rates are correct and that the amounts are properly converted.
  
  
  Complete Transactions: Ensure that all parts of the transaction have been completed and that there are no pending entries.
  
  
  Reconcile Accounts: Perform a reconciliation of the accounts involved to identify any discrepancies.
  
  
  Consult Configuration Settings: Review the configuration settings in the SAP system to ensure that they are set up correctly for the type of transaction being processed.
  
  
  Use SAP Transaction Codes: Utilize transaction codes like FB03 (Display Document) or FBL3N (G/L Account Line Items) to analyze the entries and identify where the imbalance is occurring.
  
  
  Seek Help from SAP Support: If the issue persists, consider reaching out to SAP support or consulting with a financial expert familiar with SAP systems.
  
  
  Related Information
  
  SAP Documentation: Refer to SAP's official documentation for detailed information on financial postings and error handling.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed.
  Training: Consider training sessions or workshops on SAP financial modules to better understand the system's workings and error handling.
  
  By following these steps, you should be able to identify the cause of the GI370 error and implement a solution to resolve it.