How To Fix GI307 - The original document cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: GI - FI-SL update

• Message number: 307

• Message text: The original document cannot be displayed

What causes this issue?

You can only reach the original document from line item display if it
is an FI document (type B), a CO document (type K) or an accounting
document (type W).
In certain cases, it is also possible that you cannot display the
original document for these document types.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message GI307 - The original document cannot be displayed ?

  The SAP error message GI307, which states "The original document cannot be displayed," typically occurs when there is an issue with accessing or displaying the original document associated with a transaction or record in SAP. This can happen in various contexts, such as when trying to view attachments, documents, or other related files.
  Causes:
  
  Document Not Found: The original document may have been deleted or moved from its original location.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  Incorrect Document Link: The link to the document may be broken or incorrectly configured.
  System Configuration: There may be issues with the configuration of the document management system (DMS) or the content server.
  Network Issues: Temporary network issues may prevent access to the document.
  
  Solutions:
  
  Check Document Existence: Verify if the document still exists in the system. You can do this by checking the document management system or the relevant transaction.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking roles and permissions in the user profile.
  Correct Document Links: If the document link is broken, you may need to update it or reattach the document to the relevant transaction.
  System Configuration Review: Consult with your SAP Basis or system administrator to check the configuration of the document management system and ensure that it is set up correctly.
  Network Troubleshooting: If the issue is related to network connectivity, check the network status and resolve any connectivity issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (for document management) or SCDO (for document object management) to help troubleshoot the issue.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.