How To Fix G6031 - Invalid Product/Service ID &.

SAP Error Message - Details

• Message type: E = Error

• Message class: G6 - EDI messages in JV

• Message number: 031

• Message text: Invalid Product/Service ID &.

What causes this issue?

An invalid value was transmitted for Product/Service ID.
Product/Service ID:
Identifying number for a product or service
Required by Joint Interest Billing Exchange.
<ZH>810 Invoice:</>
IT101/IT107
Service Code. This is a 2 character field
IT109
Identifies whether the corresponding Operating Expense Statement was
sent electronically via the clearing house or on paper.
E = Electronically
P = Paper
<ZH>819 Operating Statement:</>
JIBE Class. This is a 3 character field
For the United States only the first character of JIBE Class
will be used.
JIBE Subclass A. this is a 5 character field

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

A) Correct the 810`s Service Code or the 819`s JIBE Class and JIBE
Subclass A mapping.
Reprocess the IDOC.
OR
B) A new transmission is required to correct this problem.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message G6031 - Invalid Product/Service ID &. ?

  The SAP error message G6031 "Invalid Product/Service ID" typically occurs when there is an issue with the product or service ID being referenced in a transaction or process. This error can arise in various contexts, such as during the creation of sales orders, purchase orders, or when processing invoices.
  Causes:
  
  Incorrect Product/Service ID: The ID entered may not exist in the system or may have been mistyped.
  Inactive or Deleted Product/Service: The product or service ID may have been marked as inactive or deleted in the system.
  Authorization Issues: The user may not have the necessary permissions to access the product or service ID.
  Configuration Issues: There may be configuration settings in the system that are preventing the product/service from being recognized.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the product/service ID not being recognized.
  
  Solutions:
  
  Verify the Product/Service ID: Check the ID for any typos or errors. Ensure that the ID exists in the system.
  Check Status: Confirm that the product/service is active and has not been deleted or marked inactive.
  Review Authorizations: Ensure that the user has the necessary permissions to access the product/service ID.
  Consult Configuration Settings: Review the configuration settings related to product/service management to ensure everything is set up correctly.
  Data Synchronization: If applicable, check for any issues with data synchronization between systems and resolve them.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the error message.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes like MM03 (Display Material), ME23N (Display Purchase Order), or VA03 (Display Sales Order) to verify the product/service details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the G6031 error and implement a solution to resolve it.