How To Fix FZ311 - ... payment not possible because of reported error

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 311

• Message text: ... payment not possible because of reported error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ311 - ... payment not possible because of reported error ?

  The SAP error message FZ311 indicates that a payment cannot be processed due to a reported error. This error typically arises in the context of financial transactions, particularly when dealing with payment processing in SAP's Financial Accounting (FI) module. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Missing or Incorrect Data: The payment document may be missing required information or contain incorrect data, such as invalid account numbers or payment amounts.
  Blocked Items: The items you are trying to pay may be blocked for payment due to various reasons, such as payment blocks set in the vendor master data or open items.
  Payment Method Issues: The payment method used may not be configured correctly or may not be allowed for the specific transaction.
  Currency Issues: There may be issues related to currency conversion or currency settings in the payment document.
  Technical Errors: There could be underlying technical issues, such as problems with the payment program or configuration settings.
  
  Solutions:
  
  Check Payment Document: Review the payment document for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Review Vendor Master Data: Check the vendor master data for any payment blocks or restrictions that may prevent the payment from being processed.
  Verify Payment Method: Ensure that the payment method used is correctly configured in the system and is appropriate for the transaction.
  Check Open Items: Look for any open items that may be causing the payment to be blocked. Resolve any discrepancies or issues with these items.
  Run Payment Program Again: If the error occurred during a batch run of the payment program, try running the payment program again after addressing any identified issues.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to error FZ311.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) and FBL1N (Vendor Line Item Display) to help troubleshoot the issue.
  SAP Notes: Search for SAP Notes related to error FZ311 in the SAP Support Portal for any specific fixes or patches that may address the issue.
  Documentation: Review SAP documentation on payment processing and error handling for additional guidance.
  
  By following these steps, you should be able to identify the cause of the FZ311 error and implement a solution to resolve it.