How To Fix FY078 - Error "&1" of digital payments with transaction &2 for merchant &3/&4

SAP Error Message - Details

• Message type: E = Error

• Message class: FY - Payment Cards

• Message number: 078

• Message text: Error "&1" of digital payments with transaction &2 for merchant &3/&4

What causes this issue?

An error occurred during settlement of the document.

System Response

Settlement of this document cannot be performed.

How to fix this error?

For more information about error messages in the payroll run, their
causes, and possible follow-up actions, see SAP Help Portal, under <LS>
SAP S/4HANA Cloud -> Product Assistance -> Finance -> Financial
Operations -> Receivables Management -> Accounts Receivable -> Schedule
Accounts Receivable Jobs -> Payment Card Billing</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FY078 - Error "&1" of digital payments with transaction &2 for merchant &3/&4 ?

  The SAP error message FY078 typically relates to issues encountered during digital payment processing. This error message indicates that there is a problem with the transaction specified, which can be due to various reasons. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: Incorrect configuration of the payment processing settings in SAP can lead to this error.
  Merchant Account Problems: Issues with the merchant account, such as being inactive or not properly set up, can trigger this error.
  Transaction Data Errors: The transaction data (like amount, currency, or payment method) may be incorrect or incomplete.
  Connectivity Issues: Problems with the connection to the payment gateway or service provider can cause transaction failures.
  Authorization Issues: The transaction may not have the necessary authorizations or may be blocked for some reason.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for digital payments in SAP. Ensure that all parameters are correctly set up for the merchant account.
  Verify Merchant Account: Confirm that the merchant account is active and properly configured. Contact your payment service provider if necessary.
  Review Transaction Data: Check the transaction details for any discrepancies. Ensure that all required fields are filled out correctly.
  Test Connectivity: Ensure that there are no connectivity issues with the payment gateway. You may need to perform a test transaction to verify.
  Check Authorizations: Review the authorization settings for the transaction. Ensure that the user has the necessary permissions to process the payment.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FY078 error. SAP frequently updates its knowledge base with solutions for common errors.
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide additional context for the issue.
  Documentation: Refer to the SAP documentation for digital payments to ensure compliance with the required setup and configurations.
  Support: If the issue persists, consider reaching out to SAP support or your payment service provider for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the FY078 error in your SAP digital payment transactions.